Sr. Operations Analyst

Hubspot CLT•Charlotte, NC

23h•Remote

About The Position

This role serves as the dedicated operational owner of the client's third-party data vendor ecosystem, providing governance, license management, vendor performance oversight, and actionable recommendations that allow the broader data and systems team to focus on higher-value strategic work.

Requirements

4-7 years of relevant experience in vendor management, data operations, business operations, RevOps/Sales Ops, or procurement operations.
CRM experience
Experience with ServiceNow for ticket and escalation management.
Hands-on experience with at least one major third-party B2B data or enrichment vendor - ZoomInfo, Clay, Lusha, LeadIQ, Experian, Dun and Bradstreet, or Apollo.
Experience managing SaaS or data vendor relationships end-to-end, including contracts, renewals, license governance, and performance management.
Working knowledge of data quality concepts such as coverage, accuracy, match rates, enrichment, and data licensing.
Strong cross-functional communication skills with the ability to engage both technical and non-technical stakeholders effectively.
Background in B2B SaaS strongly preferred.

Nice To Haves

HubSpot experience
Familiarity with Omnea procurement software.

Responsibilities

Own day-to-day vendor relationships across a portfolio of third-party data and enrichment providers, including recurring touchpoints, escalations, and quarterly business reviews.
Maintain the contract and renewal calendar in partnership with Procurement, coordinating renewals, amendments, and proactive planning for upcoming decisions.
Govern license utilization across the vendor portfolio, tracking provisioning and deprovisioning, identifying underuse, and recommending right-sizing opportunities.
Build and maintain lightweight vendor scorecards covering data quality, coverage, utilization, service performance, cost, and delivery against contractual commitments.
Serve as the escalation point for vendor-related support issues, driving troubleshooting to resolution and engaging internal technical or data experts when needed.
Identify capability overlap, gaps, and underutilized spend across the vendor portfolio and package findings into clear recommendations for leadership review.
Maintain a centralized source of truth for vendors, contracts, licenses, spend, capabilities, open issues, and upcoming decisions.