Mercer Wise 401(k) Operations

Marsh McLennan•Boston, MA

1d•$68,400 - $136,800•Hybrid

About The Position

The Mercer Wise 401(k) Sr. Operations Analyst supports the Mercer Wise team within Marsh’s people and investments business. The role is based in Boston, Denver, or Philadelphia and follows a hybrid schedule, with at least three days per week in the office or onsite with clients. The analyst completes daily, monthly, and ad hoc processes, supports client implementations and service, and works with internal stakeholders and approved vendors. The role operates in a fast-paced environment with deadlines tied to stock market business days and includes substantial on-the-job training. The analyst manages client inquiries and plan operations, helps ensure payrolls are processed and funded on time, and supports annual plan testing, reporting, audit work, and legal filings, including Form 5500. The position also researches and resolves issues, reviews client communications and legal notices, and identifies ways to improve operational efficiency. The applicable base salary range is $68,400 to $136,800. The role may also be eligible for performance-based incentives. Marsh offers health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, employee assistance programs, and professional development opportunities.

Requirements

At least 4 years of experience in 401(k) administration and a bachelor’s degree in business, accounting, or finance, or at least 7 years of experience in 401(k) administration.
Good communication skills.
Proficiency in Microsoft Office, especially Microsoft Excel.

Nice To Haves

More than 8 years of prior experience with 401(k) record keeping.
Familiarity with Defined Contribution Plans, including plan documents, annual testing and reporting, and Form 5500 and audit matters.
Strong organizational skills, clear and effective written and oral communication, and the ability to multitask.

Responsibilities

Complete daily, monthly, and ad hoc processes in support of the team.
Manage daily client inquiries, including ensuring payrolls are processed and funded timely.
Collaborate with Client Service, Legal and Compliance, IT, management, and other internal stakeholders on annual testing, audits, and annual legal filings.
Answer client inquiries about the status of participant and plan activity.
Work regularly with Mercer-approved vendors.
Provide operational support and efficiencies to client implementations and client service while adhering to procedures.
Review opportunities to improve processes and make them more efficient.
Research and resolve inquiries and issues within Mercer standards.
Assist clients with reviewing communications and legal notices.
Work with clients on annual plan testing and reporting, including Form 5500.