Sr. Operations Analyst, Technical Lead

Sompo International•Charlotte, NC

1d•Onsite

About The Position

Sompo has a unique opportunity for a Sr. Operations Analyst, Technical Lead in our Insurance Operations team. As a Senior Operations Analyst, Technical Lead, you will serve as the operational owner for systems testing, process design, workflow documentation, technology adoption, and business readiness initiatives. In addition to leading technical initiatives, you will maintain ownership of a targeted operational workload, ensuring technology solutions remain grounded in day-to-day business operations while providing production support during periods of increased volume. In this highly visible role, you will partner across Operations, Underwriting, Engineering Process, and IT to ensure technology solutions are successfully translated into operational outcomes that improve efficiency, scalability, and performance. This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Requirements

4+ years of experience in underwriting operations, insurance systems analysis, or technical operations, with strong knowledge of underwriting processes and Property & Casualty insurance.
Experience leading system testing, User Acceptance Testing (UAT), defect management, and validation of technology solutions.
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), business documentation, and process analysis.
Excellent analytical, problem-solving, communication, and stakeholder management skills, with a proven ability to collaborate across technical and business teams.

Nice To Haves

Experience with underwriting platforms (e.g., Guidewire, ImageRight), business analysis/process improvement methodologies (Agile, Lean), and reporting or visualization tools such as Tableau or Power BI.

Responsibilities

Manage underwriting operations throughout the policy lifecycle, including binder reviews, policy issuance, renewal notices, and validation of technology solutions in production environments.
Lead User Acceptance Testing (UAT) for system enhancements, integrations, and releases by developing test plans, executing test scripts, managing defects, and ensuring business readiness and successful adoption.
Design, document, and optimize operational workflows, business requirements, and policy specifications while identifying automation, process improvement, and system enhancement opportunities.
Serve as the subject matter expert (SME) for underwriting systems and processes, troubleshooting complex issues and recommending sustainable operational and technology solutions.
Develop training materials, documentation, and knowledge-sharing resources that drive adoption, consistency, business continuity, and team enablement.
Partner with Underwriting, IT, Re-Engineering, and Project Management teams to support requirements gathering, solution design, implementation, testing, workflow modernization, and communication of technical and operational impacts to stakeholders.

Benefits

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits