Sr. Operations Agent

ICAT LOGISTICS INC

5d•Onsite

About The Position

The role of Sr. Operations Agent is client facing to provide the highest-level customer experience through the processing of import shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international.

Requirements

Bachelor’s degree or equivalent experience
4+ Years of transportation and/or freight forwarding experience in import shipments
In depth knowledge of LTL, TL, and expedited ground services
Expertise in the NMFC and density rating
Industry experience with rating and routing freight., spot quotes, partial TL and volume LTL
Understanding of major carriers, including those who serve Canada and Mexico
Proven track record of building relationships and gaining credibility with customers and vendors
International experience required
Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP).
Functional knowledge of international regulations and compliance procedures in air/ocean freight.
Expert in negotiating rates with trucking companies, carriers, and overseas partners, etc.
Knowledge of international and domestic geography, including countries & major cities
Proven analytical and problem-solving skills in a logistics environment
Intermediate skills with Microsoft Office products
Excels in meeting deadlines and demonstrates superior time management skills.
Natural ability to multi-task in a fast-paced work setting, strong attention to detail.
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values

Nice To Haves

Ocean experience preferred

Responsibilities

Prioritize, schedule, and route shipments for transportation throughout the U.S.
Handle cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
Complete day-to-day coordination, execution, and tracking of shipments
Schedule and arrange pickups and deliveries
Book space with carriers
Negotiate rates with trucking companies, carriers, and cartage agents
Complete required documentation
Prepare quotations for ICAT clients
Track and trace freight, as well as provide estimated times of arrival and verify piece counts
Gather proof of deliveries and enter them into the operating system
Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
Keep the information in the TMS (operating platform) updated and accurate, including tracking notes, service issues, and vendor issues
Ensure that all industry and ICAT compliance requirements are met
Make business decisions regarding the choice of vendor, customer invoice amount, and profit margin
Provide innovative solutions to customer service issues/barriers
Develop and implement creative solutions to enable cost savings and improve margins
Create and implement standard operating procedures and/or automation; make suggestions for increased efficiency
Collaborate with management and the team to establish and implement plans for meeting short- & long-term goals
Assist in training and mentoring new team members
Build and maintain strong relationships with customers and vendors
Join sales calls with key accounts to cultivate relationships
Work with vendors to negotiate rates and/or handle discrepancies, and service issues
Act as a Subject Matter Expert for operations questions from various departments
May assist management in leading team meetings to review carrier options, changes, opportunities and provide ideas for continued team growth and development
Be a leader through actions, communication, and mentoring.
May be required to work after hours on call as determined by management.
Perform other duties as assigned