Operations Agent

Kintetsu World Express Inc.•Dorval, QC

2d•Hybrid

About The Position

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you. We are seeking an Operations Agent to support customer service and sales activities within the Operations Department. In this role, you will act as a point of contact between internal team members and external customers, helping to ensure smooth communication and day-to-day coordination. Responsibilities include assisting with customer inquiries, supporting sales-related tasks, and working with different teams to help resolve issues and meet customer needs in a timely and professional manner.

Requirements

Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints.
Pay special attention to key assigned accounts.
Complete accurate monthly reports as requested by management and customers.
Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.
Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
Coordinate shipments and send pre-alert notices to customers and related departments as required.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.
Receive guidance with respect to general objectives in most tasks and projects assigned.
Determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.
Perform all other job-related duties as required by management.