Sr Multi-Line Adj

Crawford & Company•Ridgeland, MS

19h•$49,048 - $89,694•Hybrid

About The Position

Crawford & Company is hiring a Senior Multi-Line Adjuster based in Ridgeland or Hattiesburg, Mississippi. The position has a hybrid work setup that combines working from home with driving and field inspections. The adjuster investigates and resolves complex claims across multiple lines of business, manages claim files and litigation-related activities, negotiates settlements within assigned authority, and prepares reports and evidence. The role also includes occasional mentoring of less experienced adjusters, business-development activities, and participation in industry organizations. A variable schedule, on-call work, work beyond normal business hours, and travel may be required as needed. The role calls for at least three years of related adjusting experience, with prior multi-line experience and complex-claims handling. The position requires a college degree or equivalent education and experience, strong investigative and communication abilities, and applicable state and local licensing. Crawford describes a comprehensive rewards package that includes pay, performance-based rewards where applicable, health and retirement benefits, paid leave, tuition assistance, parental leave, training, and other support for eligible full-time employees.

Requirements

At least 3 years of related adjusting experience.
Prior multi-line experience; complex-claims experience handling at least two lines of business is required, with 2 years in each preferred.
A college degree or an equivalent combination of education and experience.
Personal computer, typing, and keyboarding skills.
Demonstrated technical knowledge of complex commercial policy coverage investigations, liability evaluation, and damages or compensability investigations across multiple lines of business.
Familiarity with legal and medical terminology within specific business lines.
Strong verbal and written communication skills.
Good analytical ability and mathematical aptitude.
Attention to detail and organizational skills.
Ability to gather and analyze information and determine and implement an appropriate course of action.
Interpersonal and sales skills.
Licensing as required by state and local jurisdictions.
A valid driver's license.
Continuing education as required by Crawford Educational Services and applicable jurisdictions.
Ability to work independently and conduct field inspections.
Ability to accommodate a variable schedule, on-call work, work beyond normal business hours, and travel when necessary.

Nice To Haves

Two years of experience in each of at least two lines of business handling complex claims.

Responsibilities

Investigate coverage, liability, compensability, and damages with parties involved in claims, as requested by customers or Crawford & Company or its subsidiaries.
Investigate claims by interviewing claimants and witnesses, establishing reserves, handling evidence, obtaining and interpreting medical and official reports and claim forms, managing litigation, and attending or participating in mediations, trials, and hearings.
Negotiate and settle claims within client service parameters and authority levels by obtaining demands and making offers to claimants.
Present evidence at legal proceedings and produce reports and other documentary evidence.
File with regulatory agencies, dispose of salvage, and pursue subrogation when appropriate.
Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
Work independently or collaboratively as a self-starter.
Comply with federal and state regulations, client and Crawford service standards, and the Crawford Code of Business Conduct.
Assist and mentor less experienced adjusters with claims handling, including light supervisory responsibilities.
Maintain expected caseloads across multiple lines of business while meeting service delivery, production, quality, sales, and educational objectives.
Work on call outside regular hours when required to respond to emergency on-site investigations.
Maintain professional and technical knowledge through continuing education in multiple lines of business.
Meet product-quality expectations by complying with service standards and internal quality-control initiatives.
Make occasional sales calls to local industry-related companies or adjusters to develop new business and maintain existing business.
Represent the corporate image by participating in industry organizations and functions.
Manage multiple tasks in a time-sensitive environment with urgency.
Participate in special projects or perform duties in other areas as requested.