Sr Mobile Expert, Bilingual, Cantonese OR Mandarin
About The Position
Sr Mobile Expert, Bilingual is a highly capable retail expert focused on delivering excellent customer service and sales in T-Mobile’s company-owned Experience stores. These stores attract new customers and provide service to existing customers, with systems and digital tools to help address customer needs from research through resolution. Experts collaborate with peers in Customer Service and Engineering to resolve customer pain points, and receive curated training and ongoing development. The team-based culture recognizes contributions to customer experience and store results. The role requires fluency in English and either Cantonese or Mandarin. Compensation includes an hourly base pay of $34.00 and an annualized incentive target of $7,200. Actual incentive earnings vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant. Benefits are available to eligible full- and part-time employees.
Requirements
- High school diploma or GED.
- Fluency in English and either Cantonese or Mandarin.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking skills.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- At least 12 months of retail experience.
- Neighborhood Mobile Expert experience.
- Care: Elite Expert, Account Care experience.
- Care: Elite Expert, Technical Care experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools during customer interactions and onboarding.
- Collaborate with the team to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
