Sr Microsoft Solutions Specialist

Connection • Remote,

18h • $76,500 - $97,920

About The Position

Working independently with minimal direct supervision from the Manager of Microsoft Solution Sales, the Sr. Microsoft Solution Specialist (SMSS) is a senior member of the Microsoft Solutions team in the COE. The role guides peers, develops junior team members, and works with leadership on team initiatives. It serves as a dedicated resource for Account Managers and customers seeking help with Microsoft programs, products, and pricing, supporting volume licensing agreements such as Open Value, CSP/NCE, and MPSA, with a specialization in Microsoft Enterprise Agreements.

The SMSS works with customers to understand business needs and provide up to intermediate-level solution guidance, recommendations, and purchasing options covering Microsoft Modern Workplace, Azure, Professional Services, and Managed Services. The role also trains Account Managers to respond efficiently to customers and use Connection tools, including the Microsoft COE Resource Page, Volume License Portal, and Microsoft Product Cheat Sheets. The specialist maintains current knowledge through required certifications, Connection and Microsoft training, and ongoing research.

Requirements

• Advanced Microsoft Office skills, including Word, PowerPoint, Excel, and Outlook.
• Professional proficiency in hosting and attending remote meetings using Microsoft Teams.
• Advanced knowledge of the Microsoft lifecycle and renewal processes for Enterprise Agreements, MPSA, and Cloud Subscription Agreements, including the ability to identify, drive, and oversee Microsoft deals from conception to closure.
• Negotiation skills and the ability to secure the best purchasing agreement for customers and the company.
• Working knowledge of sales strategies, including upselling, with demonstrated success in a goal-driven environment.
• Strong business analysis skills and the ability to translate customer needs into Microsoft solutions.
• Excellent written communication skills, including composing professional business communications.
• Excellent verbal communication skills and the ability to create and deliver professional presentations.
• Meticulous attention to detail and ability to proofread for accuracy.
• Strong organization, documentation, scheduling, prioritization, and performance-monitoring skills.
• Interpersonal skills and the ability to work effectively with all levels of the organization.
• Analytical, systematic, and rational approach, with the ability to draw conclusions from data.
• Adaptability and the ability to shift tasks as priorities change.
• Strategic, future-oriented thinking, including anticipating internal and external factors and developing long-term plans to leverage resources.
• Authorization to work for any employer in the United States; employment visa sponsorship or transfer is not available.

Responsibilities

• Lead team initiatives delegated by the manager, director, or other senior leaders.
• Function as a peer leader and mentor developing team members.
• Support leadership efforts to promote and maintain positive team morale.
• Serve as a consultative Microsoft solutions resource for Sales, Sales leadership, and customers, recommending solutions aligned with customer goals.
• Present options on customer calls with stakeholders, providing clarity and control based on customer needs and budget.
• Share industry insights focused on customer pain points and Microsoft modern solutions.
• Assess quotes and identify more suitable Microsoft programs and product suites for customers and Account Managers.
• Use a customer-first approach and position value-added managed and professional services that support customer transformation.
• Guide assigned customers on Enterprise Agreement products, programs, and contracts to align investments with goals and Microsoft licensing guidelines.
• Manage the Enterprise Agreement contract lifecycle, including subscription reconciliation and timely true-up, additional product, and renewal orders.
• Produce Enterprise Agreement cost analyses, product quotes, and pricing visibility in partnership with Sales.
• Create milestone touchpoints with customers and their Microsoft account teams.
• Engage customers in Microsoft opportunity discussions and position Connection professional and managed services.
• Stay current on Microsoft programs, technical knowledge, market trends, and operational models through training and online research.
• Build and maintain positive vendor relationships, respond to vendor needs, and balance vendor and Connection needs in support of customers.
• Identify gaps in partner tools and work with partners to create or improve resources.
• Assist with Microsoft Landscape Optimization (MLO) assessment consultations.
• Seek opportunities to improve account control through involvement of site Microsoft teams.
• Maintain and update the Salesforce pipeline.
• Present at Sales team meetings and onboarding events.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance.
• Free therapy visits.
• Mental health coaching and tools.
• Meditation resources.
• Paid time off that includes vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed