Microsoft Solutions Associate

Connection • Remote,

18h • $29 - $37 • Remote

About The Position

Connection Services is hiring a remote Microsoft Solutions Associate (MSA) to support Account Managers and customers with Microsoft Volume Licensing programs, products, and pricing. Working under minimal supervision of the Manager of Microsoft Solution Sales, the MSA refers exceptional or complex issues to management or higher-level team members. The role provides intermediate-level guidance and purchasing recommendations across Microsoft Modern Workplace, Azure, Professional Services, and Managed Services, based on customers’ business needs.

The MSA acts as a consultative resource for Sales, Sales leadership, and customers; supports licensing and order processes; and trains Account Managers to respond efficiently using Connection resources and tools. The associate keeps current with Microsoft programs, technologies, market trends, and operational models through research and training, and must complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire. The role also supports sales-development activity and quarterly objectives.

Requirements

• Working knowledge of Microsoft solutions and programs, with the ability to complete on-the-job training leading to certification.
• Proven sales, sales support, or similar experience, with the ability to negotiate and present suitable solutions.
• Intermediate Microsoft Excel skills and the ability to present complex information to customers.
• Attention to detail when composing, keying, and proofreading professional business materials.
• Adaptability and the ability to switch tasks as priorities shift.
• Clear and professional written and oral communication skills.
• Interpersonal skills and the ability to work well with all levels of the organization.
• Ability to perceive others’ feelings and motives from subtle signals.
• Organization skills, including documenting activities, anticipating problems, planning schedules, and monitoring performance against priorities and deadlines.
• Ability to learn quickly and master situations or new material with minimal direction or training.
• Authorization to work for any employer in the United States; visa sponsorship or transfer is not available.

Responsibilities

• Serve as a consultative resource for Sales, Sales leadership, and customers on Microsoft solutions at an intermediate knowledge level, recommending options aligned with customer goals and referring complex scenarios to higher-level team members.
• Provide industry-based insights focused on customer pain points and Microsoft modern solutions.
• Provide Microsoft Volume Licensing product, pricing, and program guidance to Account Managers and customers.
• Use a customer-first approach and position value-added managed and professional services that support customer transformation.
• Partner with POD SAs to identify and pipeline opportunities to sell Advanced Technology Products to Microsoft customers.
• Manage inbound Xcelerate requests from Account Managers in a timely manner.
• Use Connection’s case management system to process contract amendments, Customer Information Worksheets, Contact Information Change Requests, supplemental Customer Price Sheet orders, direct billing orders and quoting, and customer online tenant additions.
• Work with the Subscription Operations team on scheduled billing cases, held or failed Microsoft CSP orders, product SKU creation, and related communications with Account Managers and customers.
• Research new product developments and remain current on programs, technical knowledge, market trends, and operational models.
• Communicate with and train Account Managers to help them provide efficient customer responses using the MS Solution Sales Resource Page, Volume License Portal, and Microsoft Product Cheat Sheets.
• Complete self-paced Microsoft training through Get License Ready and Partner University.
• Build and maintain positive relationships with vendor resources and account teams.
• Conduct outbound sales-development activity based on Connection or Microsoft campaigns.
• Meet quarterly goals and objectives specified by MS Solutions Sales Leadership.
• Complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.
• Perform other duties or special projects as assigned.

Benefits

• Yearly bonus
• Three weeks of paid PTO
• Tuition reimbursement
• 401(k) plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Paid vacation and sick time
• Wellness Time Off
• Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed