Sr Mgr-Software Engineering - Digital Pyts
About The Position
The Senior Manager of Software Engineering will lead the Digital Payments Engineering team in developing products and platforms for American Express customers, including mobile and peer-to-peer (P2P) payment solutions. The role focuses on secure, scalable, and reliable payment experiences and payment processing for customers worldwide, while supporting the broader Payments Engineering mandate to build interactive experiences across the consumer purchase journey. The position provides technical and people leadership, including mentoring and developing software engineering colleagues, managing projects and resources, and collaborating with senior leaders, product, business, risk, compliance, and engineering partners. It also leads AI adoption across engineering teams, integrates AI into development platforms and processes, and measures the impact of AI-enabled practices on productivity and quality. The role requires experience with software engineering, team leadership, application design and development, automated testing, distributed systems, and Agile practices. A strong understanding of payment ecosystems—including disputes, transaction processing, ledger management, reconciliation, and settlement—is also central to the work.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience.
- Experience in software engineering and development, or a related job.
- Experience leading and managing software engineering teams, including technical leadership and mentorship.
- Experience collaborating with senior stakeholders to drive software strategy and innovation.
- Expertise in application design, software development, and automated testing.
- Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
- Experience with Agile methodologies and practices such as Scrum, Kanban, iterations, and user stories.
- Experience with automation testing and documentation, including automated, functional, and performance testing.
- Experience leading large-scale AI adoption initiatives.
- Experience delivering measurable outcomes from AI-enabled practices.
- Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases.
- Knowledge of core tools for planning, analyzing, crafting, building, testing, configuring, and maintaining assigned applications.
- Strong understanding of AI-driven engineering transformation.
- Knowledge of scaling AI practices across organizations.
- Knowledge of evaluating AI tools for enterprise environments.
Nice To Haves
- An advanced degree is preferred.
Responsibilities
- Oversee and mentor Software Engineering colleagues, fostering continuous learning, growth, inclusivity, and engineering best practices.
- Manage resource allocation, project timelines, and budgets for software engineering projects in alignment with organizational goals.
- Collaborate with senior leadership on hiring, talent retention, and professional development.
- Lead the development, deployment, support, and monitoring of software across environments.
- Work with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies.
- Lead innovation and process automation to improve efficiency and scalability in production environments.
- Drive continuous improvement using metrics and feedback to enhance team performance and software quality.
- Partner with product and business teams to align technology initiatives with business objectives.
- Lead AI adoption across engineering teams and integrate AI into development platforms and processes.
- Coach direct reports in the effective, responsible, and practical use of AI tools to improve productivity, decision-making, and work quality.
- Define metrics for measuring AI’s impact on productivity and quality.
- Lead the design, development, and delivery of secure, scalable, and reliable peer-to-peer payment platforms.
- Collaborate with Product, Risk, Compliance, and engineering teams to deliver seamless payment experiences while maintaining financial controls and transaction integrity.
- Apply understanding of payment ecosystems, including dispute management, transaction processing, balance ledger management, reconciliation, and settlement workflows.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
