Sr Mgr Robotics Repair Center

Johnson & Johnson•Santa Clara, CA

45d

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Senior Manager, Ottava Repair Center Operations is responsible for leading end‑to‑end repair center strategy and execution for the Ottava robotic surgical platform. This role ensures world‑class service performance, regulatory compliance, operational excellence, and continuous improvement across repair, refurbishment, and return-to-service activities. The Sr Manager leads cross‑functional teams, drives capacity and capability planning, and partners closely with Quality, Engineering, Supply Chain, Field Service, and Commercial teams to deliver exceptional customer outcomes.

Requirements

Bachelor’s degree in Engineering, Operations, Supply Chain, or related technical field
8–12+ years of progressive experience in operations, service, manufacturing, or repair environments
5+ years of people leadership experience managing managers and frontline teams
Experience operating in a regulated medical device, robotics, or high‑reliability industry
Strong working knowledge of quality systems and regulatory requirements

Nice To Haves

Master’s degree (MBA, MS Engineering, or similar)
Experience supporting complex electromechanical or robotic systems
Lean Six Sigma certification or demonstrated operational excellence leadership
Experience supporting new product launches or rapid scale environments
Operational strategy & execution
People leadership and talent development
Data‑driven problem solving
Cross‑functional influence
Change management
Customer‑centric mindset

Responsibilities

Own day‑to‑day and long‑term operations of the Ottava Repair Center, including repair, refurbishment, testing, and release (repaired parts to inventory) activities
Establish and execute repair center strategy aligned to Ottava launch, scale‑up, and lifecycle plans
Establish, track and ensure consistent achievement of KPIs including turnaround time (TAT), cost, quality, and service level agreements (SLAs)
Lead, develop, and inspire a multi‑disciplinary team including managers, engineers, technicians, and support staff
Build organizational capability through hiring, training, succession planning, and performance management
Foster a culture of accountability, continuous improvement, safety, and customer focus
Ensure full compliance with applicable regulatory and quality system requirements (e.g., FDA QMSR, ISO 13485, internal SOPs)
Partner with Quality to support audits, inspections, CAPAs, nonconformance management, and change control
Champion right‑first‑time execution and root cause problem solving
Negotiate and manage internal quality agreements with manufacturing and engineering to define support deliverables
Drive Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce cost, and improve throughput
Lead data‑driven decision making using operational metrics and performance dashboards
Identify automation, tooling, and process optimization opportunities
Partner with Engineering and R&D to improve serviceability, repair processes, and design for service
Collaborate with Supply Chain on parts availability, inventory strategy, and supplier performance
Align with Field Service and Commercial teams to ensure seamless customer experience and rapid system recovery
Develop repair center capacity models and long‑range operating plans
Support global service strategy and potential future network expansion
Contribute to business cases and investment planning for tools, facilities, and capabilities

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours