Sr. Mgr, Operations

Lam Research•Fremont, CA

1d•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. In a manufacturing environment, drives the long-range strategic planning process for operations by overseeing and managing all manufacturing operations, including manufacturing itself, production control, product engineering, manufacturing engineering, equipment engineering, inventory control, potential materials functions, such as purchasing, and shipping/receiving activities. Defines goals, improves technologies, and resolves problems in conjunction with managers of manufacturing, quality assurance, engineering, and sales. Translates customer requirements into state-of-the-art manufacturing strategies and processes, resulting in cost-effective processing and profitable manufacturing of company products. Develops operations-related plans, budgets, and policies and procedures. Maintains safety and regulatory compliance relating to the production facility. May direct international manufacturing operations. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements

Bachelor’s degree or equivalent with 6-8 years of management experience.

Nice To Haves

Master’s degree or foreign equivalent in Business Administration, Supply Chain Management, Industrial Engineering, or a related field and 5+ years of experience in program/project management or order fulfillment.
5+ years of management experience, including 5+ years leading manufacturing teams to build / test and ship semiconductor related products.
5+ years of experience creating workflows and implementing automation solutions to streamline business processes and improve productivity, using Alteryx and Microsoft Power Platform.
3+ years of experience working across QuickBase, Smartsheet, WorkBoard, and SAP to create, collect, analyze, and interpret data, providing insights and recommendations to senior management.
3+ years of experience working with data analytics tools including Power BI.
5+ years of experience with Bill of Materials structures, shortage management and capacity planning.
5 year of experience working in the semiconductor industry on global programs or projects.
3+ years working with suppliers for new product development, lead-time and cost reduction
International travel required up to 10%.

Responsibilities

Interfaces with Product Management, Program Management, Pilot Operations and Engineering to deliver Dextro™ products to Lam’s customers.
Design, lead, and manage Dextro™ operations to transition projects from Engineering Alpha build to customer shipment.
Works closely with Dextro™ Engineering leadership to ensure rapid product development and release to customers per development slot plan.
Develop and manage detailed project plans, timelines, resource allocation, dependencies, and communicate project status to stakeholders.
Identify business risks and develop mitigation strategies to ensure successful tool delivery.
Utilize project management tools and methodologies to track progress, manage changes, and ensure project documentation is up to date.
Organize, lead, and facilitate both direct reports and cross-functional teams to support existing and new projects.
Develop and maintain metrics for process measurement and identify key indicators for future improvement opportunities.
Analyze business processes and identify opportunities for continuous improvement and automation to enhance operational efficiency and effectiveness.
Utilize data and statistical techniques to collect, analyze, and interpret data to provide insights and recommendations to senior management.
Communicate effectively with executive leadership and functional partners.
Present complex information clearly and concisely to support decision-making.
Build trusted relationships to drive alignment and execution.
Lead, coach and develop direct reports and matrixed team; set clear goals and performance expectations.
Foster collaboration, inclusion, and shared ownership across a highly matrixed organization.
Build organizational capabilities, effectiveness and bench strength through organizational development strategies.