Sr Mgr, Management Consulting

ServiceNow • Addison, TX

1d • Remote

About The Position

The Sr. Manager, Management Consulting will be responsible for developing and maintaining senior executive relationships across 2–3 accounts while coaching and mentoring a team of Success Architects. The primary objective is to drive measurable customer outcomes that accelerate product adoption, support renewals, and create expansion opportunities for ServiceNow.

Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including use of AI-powered tools, workflow automation, AI-driven analytics, or evaluating AI’s impact on your function or industry
• Minimum 5 years in a management consulting or customer success leadership role at a high-performing consulting firm or equivalent, with a focus on technology-enabled transformation (Digital / SaaS / Enterprise Software)
• Demonstrated experience leading and developing a team of individual contributors in a client-facing environment
• Proven track record of driving outcomes at Fortune 500–1000 accounts
• Strong understanding of the drivers and imperatives behind digital transformation across industries
• Solid depth in digital transformation design, professional services implementation, and ongoing management of strong team
• Functional expertise in at least two industry verticals, with working knowledge of one or two additional industries
• Experience in middle and back office functions, including Project Accounting in IT, HR, and GBS transformation
• Ability to develop trusted relationships with VP- and Director-level business and technology leaders (CIO, CFO, CHRO office)
• Track record of identifying business challenges and partnering with clients as a key member of the account team to solve them
• Experience collaborating with internal account functions and external partners, including consultancies, technology implementation firms, Big 4, and GSIs
• 3+ years of large program experience, including multi-tracked programs and organizational change management (OCM)
• Familiarity with one or more ServiceNow product suites
• Demonstrated ability to meet or exceed customer KPIs while contributing to account expansion and renewal goals

Responsibilities

• Manage a team of 2–4 Success Architects, providing day-to-day coaching, guidance, and professional development support
• Build and sustain strong relationships with VP- and C-level stakeholders across assigned accounts, as well as with key ecosystem partners
• Support 2–3 large enterprise accounts, developing a deep understanding of each client’s business objectives and translating them into actionable customer roadmaps
• Define, track, and communicate business value realization, including benchmarking against agreed customer outcomes
• Execute co-delivery models in alignment with ServiceNow best practices, ensuring consistent quality and client satisfaction
• Develop and implement implementation strategies that accelerate time to value for customers
• Establish account delivery governance frameworks and operating models in partnership with internal stakeholders
• Contribute to thought leadership on how advisory, expert services, and co-delivery models can be continuously improved
• Deliver high customer satisfaction scores, quality assurance standards, and profitability targets across your assigned portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed