Sr Mgr, Account Management

Aflac, Incorporated

20h•$130,000 - $180,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

High proficiency in industry practices as it pertains to product, enrollment techniques, and service needs of the accounts
Thorough understanding of Aflac products and services including partner products and applicable operational systems, policies and procedures
Knowledgeable in processes related to acquisition, implementation, service and administration of accounts
Knowledge of budgeting and expense control to plan, implement, and maximize the expenditure of funds while maintaining and improving quality standards
Strong project management, leadership, problem solving and practice development skills
Strong personal computer skills with experience in Windows-based software
Excellent verbal/written and presentation skills, a working knowledge of instructional design, and experience with training needs analysis
Training delivery and course management skills
Bachelor's Degree in Business Administration or a related field
8 years of job-related experience.
Five or more years in a leadership role.
Three or more years insurance industry experience.
Or an equivalent combination of education and experience

Responsibilities

Manages a team of national account managers and account support staff focused on account relationships, stewardship, support; responsible for developing business plans for account retention, issue resolution, escalation management, and account support; oversees the dedicated support team for accounts with enrollment services and solutions; leverages business relations with internal partners to quickly resolve account concerns or questions
Coordinate with other departments to optimize overall account satisfaction; identify and track issues, conduct root cause analysis of persistent issues or sub optimal processes; develop solutions with partners to better support accounts; oversees the development of quality controls; assists with reporting to ensure data integrity; assists with developing trigger reporting
Serve as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of products, services & technology; collaborates with internal stakeholders on RFPs and go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and success
Develop and manage budget forecasting, manage hiring activities, team goal setting, semi-annual team assessment and calibration activities, and renewal/retention planning; develops the department’s key activities to ensure adherence to training expectations; develops training strategies to help the department stay abreast best practices
Coordinates strategic project initiatives and process reviews; ensures successful delivery of project expectations, including, but not limited to timeliness of completion, adherence to budgetary constraints, establishment of clear objectives, and facilitation of group discussion and decision making
Stays abreast of current trends and best practices in customer service, development, functional operations, and technology; directs, maintains control, and appraises performance of all operational functions for the department; maintains appropriate communications within area of responsibility, advising division senior management accordingly
Performs other duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave