Sr Mgr, Change Management and Operational Communications
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Overview Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. At Oak Street Health, successful execution of our strategic initiatives relies on effective change management, seamless communication, and sustainable implementation. As a Sr, Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by centralizing and The Sr. Manager, Change Management & Operational Communications is a dedicated resource within the Project Management Office (PMO) responsible driving change management strategy and execution. In this role this role, you will work closely with PMO leadership and cross-functional teams to advance Oak Street’s change management operating model.
Requirements
- Deep operational understanding of Health Care workflows, organizational structure, and goals. Ability to navigate complex clinical operations.
- Exceptional writing and editing skills. Proven ability to distill dense technical or operational processes into easy-to-understand, compelling copy tailored to different roles.
- Professional experience creating training collateral, interactive guides, visual aids, and multi-media learning assets.
- Strong organization and leadership skills. Comfort collaborating with senior operational leaders, clinical experts (CMDs/SMDs), regional directors (RDOs/RVPs), and position leaders.
- Familiarity with change management methodologies and experience implementing structured change frameworks in a fast-paced environment.
- 6+ years of progressive project management in a healthcare setting
Responsibilities
- Support the two pillars of Oak Street's change management operating model: Strategic Initiative Sequencing & Capacity (SISC) Governance and Initiative Implementation & Change Management Lifecycle Management.
- Consult with initiative owners and evaluate upcoming projects against Oak Street's Change Archetypes (based on change complexity and audience breadth (impact by role, team, or full organization).
- Enforce a standardized framework for field-facing communications and training, ensuring key elements (such as the 'what', 'why', 'impact to organizational goals', and 'how') are consistently addressed.
- Participate in and facilitate weekly PMO meetings to review, provide feedback, and approve implementation and change plans. Guide initiative owners through small-group consultations prior to meetings.
- Manage select communication / training pathways, including the Learning Tuesday process. Engaging with multiple critical stakeholders to ensure sessions are developed and executed according to plan.
- Own the creation, curation, and continuous optimization of select employee facing operational communications (e.g., Epic Pulse) and training materials to maintain standard, role-specific messaging across the enterprise.
- Translate complex operational workflows, clinical process and policy shifts, and Epic builds into clear, concise, and action-oriented messaging that explains the 'why' and 'how' to front-line teams.
- In partnership with the Learning team and business owners, design and produce engaging learning assets, including 1-pagers, job aids, slide decks, video walkthroughs, and specialized user guides.
- Define, collect, and analyze standard implementation metrics, post-launch adoption rates, and feedback to measure the success of rollouts.
- Identify post-release training and communication reinforcement needs and coordinate follow-up activities to ensure long-term initiative sustainability.
Benefits
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
