Change Communications and Engagement Manager
About The Position
On behalf of DBT, we are looking for a Change Communications and Engagement Manager - Inside IR35 for a 12 month contract working on a Hybrid basis (2 days per week in any DBT hub and remaining WFH). The role purpose is to support or supplement teams where existing specialists need to be diverted on to Machinery of Government (MoG) work, as the required specialist experience is not currently available within existing Department for Business and Trade capacity. The BIST MoG is due to start its discovery phase on 1 October 2026, and this is a time-critical activity to establish the evidence needed to support future decisions about service transitions, operating models, people impacts, technology migration and delivery planning.
Requirements
- Proven experience leading change communications and engagement activities within large-scale transformation programmes, including organisational change, business change, or Machinery of Government (MoG) transitions.
- Demonstrable ability to develop and deliver comprehensive communication strategies and plans, including key messages, stakeholder communications, FAQs, engagement materials, and implementation timelines.
- Strong stakeholder management and influencing skills, with experience engaging senior leaders, programme teams, sponsors, change champions, and diverse user groups to drive understanding and adoption of change.
- Experience conducting change impact assessments and producing change management documentation, identifying employee impacts, risks, dependencies, and mitigation actions.
- Excellent written and verbal communication skills, with the ability to translate complex programme information into clear, consistent, audience-appropriate messaging.
- Experience designing and delivering engagement activities, such as workshops, drop-in sessions, roadshows, briefing sessions, and targeted communications campaigns to support behavioural and organisational change.
- Ability to identify and respond to stakeholder concerns, feedback, and risks, ensuring issues are escalated appropriately and communications are continuously improved to support successful programme delivery.
Nice To Haves
- Holding active security clearance
Responsibilities
- Mapping of activities to provide communications (development of timelines, facts on what will happen during MoG, how different user groups with be impacted, FAQs etc.)
- Development of relevant change documents to assist the wider programme e.g. change impact assessment
- Development and implementation of key lines to take to be used for central messaging
- Identification and engagement with key stakeholder groups + development of messaging and collateral to support co-operation with process
- Organisation of cohorts + comms & engagement tactics to ensure colleagues know what is happening to them and when
- Direct email comms to users to ensure engagement with rollout sessions (only applicable during laptop rollout / over the air updates?)
- Drop-in sessions to address ongoing concerns around MoG
- Strong engagement with the programme team to ensure the right messaging is used and all points of contact for users remain aligned throughout
- Strong engagement with adaptive tech colleagues to ensure these users receive extra support and reassurance throughout
- Engagement with relevant sponsors and change champions within each cohort
- Act as a key contact for users to help resolve queries and ensure effective escalation to the right team
- Identify blockers or feedback loops to help with continual improvement on the programme
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
