Sr Mgr C2C Strategy & Planning

eBay•Toronto, ON

4d•CA$121,200 - CA$161,800

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Sr Manager Strategy & Planning - Global C2C About Us We connect people and build communities to create economic opportunity for all. eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We enable individuals, entrepreneurs, businesses and organizations of all sizes. eBay’s strategic vision is to become the best global marketplace for enthusiasts. Looking for a passionate company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay! For more information, visit www.ebayinc.com About the Opportunity eBay’s Consumer-to-Consumer (C2C) team is building a free, smart, safe, and fun selling experience, delivered through an extraordinary value proposition. We’re seeking a Sr Manager Strategy & Planning to lead a high-performing C2C initiative and support the strategy of this next-generation selling experience. Reporting to the Sr Director Global C2C, this is a key role that will lead the planning and insights engine for global consumer-to-consumer selling, turning competitive and market signals into clear playbooks, priorities, and partner-aligned execution.

Requirements

8+ years of experience in planning or program leadership within consumer technology or e-commerce.
Leadership of annual/quarterly planning governance, turning insights into prioritized decisions.
Strong analytical toolkit: KPI frameworks, dashboarding, deep‑dive analysis, and decision‑oriented narratives.
Demonstrated success in competitive intelligence and roadmap influence.
Experience driving automation and AI adoption to improve operational efficiency.
Exceptional executive communication and partner management across Product, Analytics, Finance, Marketing, Risk, CX, and regional teams.
Comfortable operating in global/local models, balancing central strategy with local market execution.

Responsibilities

Lead the C2C Playbook strategy definition: defining pillars and guardrails. Produce the playbook, align cross-functionally, and refresh quarterly.
Define planning process optimization: refine annual/quarterly mechanics, improve intake and prioritization templates, and strengthen governance cadence.
Partner with internal insights and competitor intel teams to build a scalable competitive intelligence program - publish a recurring digest, and translate insights into roadmap implications.
Maintain demo profile accounts for key competitors to inform benchmarking.
Partner with GCI on the C2C research roadmap and plan to inform strategy development.
Run an Insights/Requirements feedback loop: structured intake from sellers/buyers/markets, centralized insights, and formal reviews with Local C2C teams, Seller Experience and Geo Expansion teams.
Identify customer experience gaps and provide strategy support to the Selling Experience team.
Lead C2C discovery for new selling and buying experiences, including competitive deep dive, use-case definition, business case assessment.
Drive AI adoption and automation across the initiative and within the team, including enabling self‑service analytics/insights across the team.
Act as key partner for Analytics & Finance, Marketing (planning and performance), Regulatory & Risk (seller comms), GCX, and relevant external partners.
Build strong working relationships across Product, Global Markets, analytics, and other partners to drive effective execution and shared outcomes