Sr. Manager

SECURITY INDUSTRY SPECIALISTS INC•Culver City, CA

9d•$125,000 - $130,000•Onsite

About The Position

The Senior Manager of IT Infrastructure has global responsibility for the leadership and strategic direction of the company's core Cloud-first IT infrastructure, security and tooling, including Cloud, Systems Administration, Networking, and Helpdesk functions. This role guides strategic decision-making in IT policy and purchasing; ensures system reliability, performance, security, and scalability; and oversees all IT operations personnel. The ideal Senior Manager of IT Infrastructure candidate will be a hands-on technology leader and report directly to the Director of Technology.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent professional experience may be considered.
10+ years of IT experience, with at least 3 years in a people leadership role overseeing technology operations teams.
Demonstrated experience deploying and administering enterprise SaaS platforms and tools (Okta, Ping, Jamf, GSuite, SentinelOne, VMware, etc.).
Strong working knowledge of Windows Server or Linux operating systems administration.
3+ years working Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
Experience with Auvik or similar network monitoring and management platforms.
Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VPN, and firewall administration.
Firm grasp of zero trust networking concepts and implementations
Proven track record with endpoint protection, patch management, vulnerability remediation, and identity and access management (IAM) best practices.
Previous experience operating within high-availability environments with 24/7 uptime requirements.
Excellent troubleshooting, documentation, and communication skills.
Must be a dependable team player with business maturity and enthusiasm, with the ability to deliver a high level of customer service.

Nice To Haves

Industry certifications preferred (e.g., Microsoft MCSE, CompTIA Server+, AWS Solutions Architect, Red Hat RHCE, Okta Certified Administrator, Jamf Certified Tech).
Experience with automation tooling and platforms such as Make, n8n, Zapier, etc. is a plus
Enterprise experience deploying and governing AI tools is a plus

Responsibilities

Lead and manage the Cloud, Systems, Networking, and Helpdesk teams across North and South America, ensuring cohesive and efficient operations that are aligned with business needs and objectives.
Develop and implement the strategic roadmap for IT policy, infrastructure maintenance, and purchasing decisions following best practices such as ITIL
Provide expert oversight and technical direction for enterprise platforms, ensuring maintenance and optimization of tools and services such as Jamf, SentinelOne, Google Workspace, IAP, VMware, and Auvik.
Own and drive best in class disaster recovery, business continuity, data protection, backup and information security strategies that support our 24/7 enterprise.
Partner closely with Security Operations Center (SOC) leadership and staff to deliver a comprehensive physical + information security strategy that is aligned with business customer needs, business objectives and industry best practices.
Collaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers.
Mentor, train and develop IT personnel, setting clear performance goals, objectives and growth plans.
Act as the principal liaison for vendor negotiations concerning license renewals and hardware refreshes, ensuring the optimization of expenditures across enterprise platforms and hardware.
Provide weekly, monthly, quarterly, annual and ad hoc reporting on the systems’ and teams’ KPIs and other metrics to technology leadership and other key stakeholders.
Communicate complex technical information clearly and effectively to both operational security staff and senior executive leadership.
Manage the departmental budget for infrastructure and operational expenditures.
Perform other related duties as required.