Sr Manager, Workplace Technology (AI & Ops)
About The Position
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. We are seeking a Senior Manager to lead Executive Support, Collaboration Platforms, and Unified Communications Services (UCS). This role is responsible for delivering a high-quality, “white-glove” experience for executives, ensuring reliability of collaboration tools, and driving operational excellence across enterprise communication services.
Requirements
- Minimum of eight (8) years of experience in IT operations, workplace technology, or collaboration/UC services
- Minimum of three (3) years of people leadership experience
- Experience supporting executives/VIP users
- Strong background in collaboration platforms and/or unified communications
- Experience with automation, ITSM tools (e.g., ServiceNow), and ITIL practices
Responsibilities
- Lead Executive/VIP support with high-touch service, rapid incident response, and meeting/event readiness
- Own collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, conferencing tools) including reliability, adoption, and continuous improvement
- Manage Unified Communications Services including voice, video, conferencing, and meeting room technologies
- Drive AI, automation, and self-service capabilities to reduce ServiceDesk dependency and improve user experience
- Establish operational metrics (SLA/SLO, MTTR, CSAT) and lead incident, problem, and change management practices
- Partner with Security, Network, and Compliance teams to ensure governance and reliability
- Lead vendor management, and roadmap execution for workplace technologies
- Build and develop a high-performing team
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
