Sr. Manager, Vendor Contract & Operations Management

Nscale

4d•$130,000 - $160,000•Hybrid

About The Position

Nscale is seeking a Sr. Manager, Vendor Management to oversee the complete operational performance and contract lifecycle of its vendor ecosystem. This includes operational service vendors and platform partners such as Jira, ServiceNow, Sunbird DCIM, Linear/Procore, and Salesforce. The role involves monitoring Service Level Agreement (SLA) adherence, managing escalations, maintaining the contract registry, and overseeing the renewal cycle for all vendor categories. The successful candidate will ensure audit-ready compliance documentation and act as the primary point of contact for vendors, Legal, and other service engagements. A key responsibility is ensuring that SLA, performance, and contract data are accurately integrated into dashboards and KPI reports for the Finance & Business Intelligence team.

Requirements

6+ years in vendor operations, contract administration, procurement operations, or vendor management — preferably in infrastructure or operations-intensive environments
Experience managing operational service and software/platform vendor relationships concurrently, including contract portfolios spanning both categories
Strong organizational and communication skills — able to manage multiple concurrent vendor relationships across different categories
Strong legal-commercial literacy — able to read and interpret contract terms; experience working with Legal teams on review and redlines
Experience with vendor performance management systems and scorecarding, as well as contract management and document management platforms
Analytical — comfortable working with SLA metrics, service performance trends, and market/pricing benchmarking
Bachelor's degree in Supply Chain, Operations, Business, Legal Studies, or a related field

Nice To Haves

CPCM or paralegal certification a plus

Responsibilities

Monitor SLA adherence across all active operational service and platform vendor relationships; maintain performance scorecards for each
Produce weekly and monthly vendor performance reports for leadership
Identify at-risk service performance trends early and escalate with recommended interventions
Own the operational escalation process for vendor performance failures, service quality issues, and SLA breaches
Provide day-to-day operational oversight of key vendor relationships — monitoring service delivery, coordinating against SLAs, and escalating issues as needed
Track SLA adherence and operational performance across all platform vendors (Jira, ServiceNow, Sunbird DCIM, Linear/Procore, Salesforce); serve as the working-level point of contact for day-to-day service delivery matters
Own the contract registry: track all active agreements, including expiration dates, renewal windows, and amendment history
Proactively flag upcoming renewals and renegotiation opportunities with recommended commercial positions
Manage contract amendment and change order processes; keep documentation accurate and current
Coordinate with Finance & Business Intelligence when negotiating or renewing platform agreements, ensuring contracts reflect required data access, integration, and configuration terms
Maintain audit-ready documentation for all vendor contracts and platform agreements
Track vendor compliance certifications, insurance requirements, and contractual obligations
Serve as the internal point of contact for Legal on contract review requests, redlines, and compliance questions
Research market rates, benchmark pricing, and competitive alternatives to support renegotiation strategy
Prepare renegotiation briefing materials and commercial recommendations