Program Manager, Vendor Management Operations

Oscar Health•New York, NY

4d•$111,780 - $146,711•Hybrid

About The Position

The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization. You will report into the Associate Director, Workforce Management.

Requirements

4+ years of BPO program and/or project management experience, creating dashboards and playbooks
4+ years experience in change management and process improvement

Nice To Haves

PMP or Six Sigma certification
Proficiency in Excel or Sheets

Responsibilities

Identify optimization opportunities to support program objectives
Support implementations end to end to ensure success
Lead certain components of the program
Partner with other departments and various stakeholders to ensure operational excellence
Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
Support the tracking and monitoring of controls
Develop tools and standards to support team programs year over year based on program retros
Develop meeting materials, track and follow-up on action items, assist with management of all project plans
Compliance with all applicable laws and regulations
Other duties as assigned