Sr. Manager, Strategic Technology Applications

Habitat Health•Alameda, CA

3d•$147,000 - $171,000•Remote

About The Position

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. Role Scope: We are hiring a Senior Manager, Strategic Technology Applications to help build and operate the technology application layer across Habitat Health’s growing PACE organization. This is a high-impact, cross-functional role sitting within the Strategic Technology Applications team, reporting directly to the Director of Strategic Technology Applications. As Habitat Health expands into new markets and scales its center operations, the Strategic Technology Applications team is responsible for the selection, implementation, training, and ongoing management of the technology systems that enable clinical, operational, growth, and administrative workflows. This role will serve as a key operational and strategic partner, owning a portfolio of applications across multiple domains—include call, clinical, core operations, growth, and risk adjustment systems. The ideal candidate is a systems-minded, detail-oriented healthcare technology leader who is comfortable navigating vendor relationships, configuring and optimizing software platforms, and partnering with clinical and operational stakeholders to drive adoption and impact.

Requirements

5+ years of experience in healthcare technology, health IT, or a related field, with hands-on ownership of enterprise software applications
Demonstrated experience managing or implementing SaaS/cloud-based applications in a healthcare setting (experience with call center platforms, CRM, or clinical ancillary systems a plus)
Strong project management skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously
Proven ability to translate business and clinical requirements into technology configurations and workflow improvements
Comfortable working with both technical vendors and non-technical clinical/operational stakeholders
Strong written and verbal communication skills, including the ability to produce clear documentation, SOPs, and executive-facing updates
Experience supporting multi-site healthcare operations or rapid program expansion preferred
Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Nice To Haves

Experience with TalkDesk, Salesforce, Abridge, or other contact center / ambient AI documentation tools
Exposure to health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms
Background in change management methodology

Responsibilities

Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time
Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning
Monitor system performance, proactively identify gaps or friction points, and drive resolution in partnership with vendors and internal stakeholders
Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials
Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms
Lead or co-lead technology application implementations for new PACE centers, including system configuration, workflow validation, user acceptance testing, and go-live support
Develop and execute application readiness plans aligned to center launch timelines
Coordinate with cross-functional partners (Practice Operations, Growth, Clinical, IT) to ensure applications are launch-ready and staff are trained
Build repeatable implementation playbooks that support Habitat Health’s continued growth
Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment
Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection processes
Serve as a trusted internal partner and resource for clinical, operational, and growth teams on technology application needs and capabilities
Represent the Strategic Technology Applications team in cross-functional forums, governance bodies, and project teams
Develop and deliver training materials and onboarding programs for managed applications, tailored to diverse end-user roles across clinical, operational, and administrative functions
Partner with the Principal Trainer, Epic and other training resources to ensure coordinated rollout of new tools and workflow changes
Track adoption metrics and user feedback, and use insights to inform configuration improvements and ongoing support strategies
Support change management planning for system upgrades, new feature rollouts, and workflow redesigns