Sr. Manager, Technology

Water Environment Federation•Alexandria, VA

4d•Hybrid

About The Position

The Water Environment Federation is seeking a Senior Manager, Technology to play a critical leadership role in maintaining and advancing WEF’s core technology environment. This position is responsible for overseeing managed service providers (MSPs), ensuring the stability and security of the Microsoft ecosystem, and supporting enterprise platforms that enable day-to-day operations across the organization. This role blends hands-on technical leadership with operational oversight, requiring a strong foundation in cloud infrastructure, identity and access management, and cybersecurity best practices, as well as the ability to coordinate vendors, manage projects, and support cross-functional systems. The Sr. Mgr., Technology must thrive on initiative, problem-solving, being agile, inclusive, and a team player. The ideal candidate will have experience working across our mission and industry (but not required) to best serve the Water Community.

Requirements

7+ years of experience in IT infrastructure, cloud engineering, or systems administration
2+ years of People Leadership Experience
Strong expertise in Microsoft technologies, including Azure, Microsoft 365, Entra ID, and endpoint management
Experience managing or working with managed service providers (MSPs)
Solid understanding of cybersecurity principles, identity management, and network security
Experience supporting or administering enterprise platforms (e.g., CRM systems such as Salesforce)
Proven ability to manage multiple projects and priorities in a fast-paced environment
Strong documentation, communication, and vendor coordination skills

Nice To Haves

Relevant certifications in Microsoft Azure, security, or networking
Experience in hybrid or cloud migration environments
Familiarity with scripting or automation tools (e.g., PowerShell)
Experience in nonprofit, association, or multi-entity environments

Responsibilities

Manage and optimize WEF’s Microsoft ecosystem, including Azure, Entra ID, Microsoft 365, and endpoint management tools
Oversee identity, access, and security controls such as MFA, conditional access, device compliance, and endpoint protection
Support the transition and ongoing management of cloud-first infrastructure, including modernization of legacy systems where applicable
Ensure system reliability, performance, and scalability across core platforms
Serve as the primary point of contact for MSP relationships, ensuring service delivery aligns with organizational expectations and SLAs
Coordinate escalation, performance management, and continuous improvement of outsourced IT services
Collaborate with external partners on infrastructure, security, and support initiatives
Implement and maintain cybersecurity controls aligned with industry best practices
Monitor and improve security posture across identity, endpoint, and network layers
Support incident response, vulnerability remediation, and user awareness initiatives
Maintain documentation and contribute to business continuity and disaster recovery planning
Lead ongoing cleanup, optimization, and governance of the Microsoft 365 environment, including SharePoint, Teams, and OneDrive
Establish standards for structure, permissions, and lifecycle management of content and collaboration spaces
Partner with business units to improve usability while maintaining security and compliance
Provide backup administrative support for Salesforce and other enterprise applications as needed
Ensure continuity of operations during planned or unplanned absences of system owners
Collaborate with system owners to align infrastructure and integration requirements
Manage and deliver IT infrastructure and security-related projects from planning through execution
Coordinate cross-functional efforts, vendors, and internal stakeholders to ensure timely delivery
Maintain clear documentation, project plans, and status reporting
Other duties as assigned within the scope of work