Sr. Manager, Strategic Accounts

Careers and Highline Warren•Naperville, IL

14h

About The Position

The Senior Manager, Strategic Account Support leads the Strategic Account Support function for Highline Warren's Aftermarket business while managing a team of Strategic Account Support Leads who support the company's largest Retail customers. This role serves as the senior operational partner for a portfolio of strategic Aftermarket accounts, driving cross-functional execution, removing operational barriers, and ensuring exceptional customer support. Working closely with Sales and internal business partners, the Senior Manager develops standardized processes, improves commercial execution, and enables profitable customer growth.

Requirements

Demonstrated ability to lead, influence, and coordinate cross-functional teams without direct authority.
Strong organizational, planning, and project coordination skills.
Ability to prioritize and manage multiple strategic customer initiatives simultaneously.
Excellent communication, relationship-building, and stakeholder management skills.
Strong analytical and problem-solving abilities with a focus on continuous improvement.
Customer-centric mindset with the ability to anticipate needs and drive proactive solutions.
High attention to detail, accountability, and execution discipline.
Ability to coach, guide, and share best practices with team members while fostering collaboration.

Responsibilities

Lead, coach, and develop a team of Strategic Account Support Leads supporting Highline Warren's largest Retail customers.
Establish priorities, service standards, and best practices across the Strategic Account Support organization.
Drive employee development, performance management, and continuous improvement initiatives.
Serve as the senior operational partner for a portfolio of strategic Aftermarket customers.
Partner with Sales to execute customer growth initiatives, new business opportunities, product launches, and account transitions.
Lead cross-functional coordination across Customer Operations, Demand Planning, Supply Chain, Pricing, Product Management, Marketing, Finance, and Regulatory to ensure customer commitments are delivered accurately and on time.
Drive resolution of complex customer issues related to supply, pricing, product setup, order execution, customer portals, and service performance.
Oversee customer performance metrics, identify operational risks and opportunities, and support customer business reviews with actionable insights and follow-up.
Develop and standardize processes that improve customer execution and operational efficiency.
Foster strong cross-functional collaboration to remove barriers and improve responsiveness.
Champion a customer-focused culture that delivers consistent, high-quality support across the commercial organization.