FreeWheel - Sr. Manager, Strategic Accounts

Comcast • New York, NY

2d • $159,319 - $238,978 • Onsite

About The Position

FreeWheel Buyer Cloud (formerly Beeswax), FreeWheel’s DSP technology, is hiring a Sr. Manager to manage a team of account managers who are responsible for growing existing strategic accounts. In this role you will manage and mentor a team, providing them with strategic guidance on account management across a book of leading advertising technology companies and agencies that have built their platforms on top of FreeWheel Buyer Cloud, utilizing our advanced APIs, logs, and other technical tools. You will be responsible for shaping account strategy and operational best practices, fostering a customer centric and collaborative culture, partnering cross-functionally with internal stakeholders to drive positive outcomes and solve problems, and identifying opportunities to expand key relationships through product and feature adoption.

Requirements

• 10+ years in digital advertising in a customer facing role with a primary focus on real-time bidding technologies
• 2+ years of experience managing a team
• Proven track record of managing and growing large, complex customers utilizing sales acumen, product expertise, and relationship building skills
• Demonstrated capability of managing a high performing team
• Experience developing trusted relationships with C-Suite decision makers
• Deep understanding of real-time bidding mechanics, standards, and protocols
• Strong understanding of digital advertising partner ecosystem, including data, measurement, optimization, and identity
• Experience navigating complex commercial negotiations
• Hands on experience in leading DSP or SSP platforms and knowledgeable about strengths and weaknesses
• Experience with Salesforce, SQL, Looker, Excel, and PowerPoint
• Bachelor's Degree required
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Lead, coach, and develop a team of account managers to drive strong client relationships, retention, and revenue growth
• Provide ongoing mentorship, performance feedback, and career development guidance, aligning individual goals with broader organizational objectives
• Foster a culture of proactive problem-solving, critical thinking, and customer-centric decision making
• Partner with teams across the organization (e.g., Sales, Product, Support, Engineering) to provide seamless client experiences and deliver solutions that meet client objectives
• Oversee account strategy and execution, ensuring high-quality deliverables and alignment with client objectives
• Identify skill gaps and implement training, onboarding, and upskilling programs to elevate team capabilities
• Drive operational excellence by standardizing processes, improving workflows, and ensuring timely follow-ups and communication
• Act as an escalation point for complex client issues, providing strategic direction and resolution support
• Promote knowledge sharing, collaboration, and best practices across the team
• Serve as a product expert to evangelize production adoption and usage across our customer set
• Lead negotiations for sophisticated commercial agreements with customers

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior