Sr. Manager Specialty Care

Albertsons Companies • Boise, ID

13d • Onsite

About The Position

The Sr. Manager Specialty Care is responsible for implementing, communicating and monitoring specialty care programs specific to therapeutic categories and conditions with strategic value to Albertsons Companies Specialty Care. The Senior Manager will oversee the Specialty Care team in Boise, Idaho and partner with fulfillment centers, Division Directors of Pharmacy Operations, Divisional Pharmacy Managers, Division Patient Care Service Managers, and other Corporate Pharmacy functional areas to implement new programs, ensure quality controls are in place for existing programs and implementing systems and processes to maximize efficiency. The Sr. Manager Specialty Care will also partner with the Sr. Director of Managed and Specialty Care to develop and oversee all Specialty AOP initiatives and collaborate with the Patient Care, Rx Procurement, and Managed Care teams on Specialty growth initiatives, third-party payer expansion, and management of partner relations.

Requirements

• A leader who thrives in a fast-paced customer service environment with a positive enthusiastic attitude.
• A problem-solver with excellent administration skills and the ability to think strategically with creativity and innovation.
• A skilled influencer with who excels at interpersonal relationship management.
• A customer-oriented leader.
• Exceptional written & oral communication skills.
• An experienced people leader with a positive & enthusiastic attitude.
• Degree in Pharmacy required (B.S. or PharmD).
• Licensed Pharmacist in good standing.
• Minimum 3 years clinical or patient care experience.
• Previous experience managing people.
• Knowledge of community pharmacy practice.

Nice To Haves

• Knowledge of Albertsons Pharmacy operations and systems to facilitate the incorporation of Specialty Care services at retail level preferred.
• Knowledge of emerging Specialty Pharmacy medications and therapy trends.
• Knowledge of state, federal pharmacy laws.
• Knowledge of financial reports and their use.
• Knowledge of MS Office Suite (PowerPoint, Word, Excel, Access).
• Knowledge of specialty pharmacy practice a plus.
• Previous call center experience a plus.
• Previous experience in partner relations or collaboration with extern partners a plus.

Responsibilities

• Design, develop, and track ROI and improving efficiencies for programs with manufacturers, HUB’s, other specialty pharmacies, physician groups, employers and third-party payers. Manages specialty adverse event handling/reporting.
• Formulate and implement care management protocols for patients on specialty medications that ensure optimal outcomes and the highest level of care for the patient. Coordinate the care management protocols with the care management system to maximize automation and efficiency.
• Coordinate with vendor partners regarding day-to-day operations to ensure program success, achievement of established KPIs, and outperformance of partner expectations.
• Perform annual review of the Specialty Care standard operating procedures and protocols.
• Participate in the Pharmacy & Health Compliance Committee and be responsible for making changes to protocols and procedures that are identified by the committee and ensuring changes are implemented.
• Hire, train, develop and monitor Specialty Care team. Ensure all Specialty Care team members receive the training necessary for the optimal use of the care coordination system relevant to their responsibilities.
• Coach and develop Specialty Care Manager(s) to ensure care coordination team is delivering timely and accurate prescription fulfillment. Ensure workload is balanced and sufficient duplication and cross training is in place to ensure no interruption in care for patients.
• Develop and implement operational standards of care to effectively monitor and manage Specialty Care team members and programs.
• Work closely with other functional groups, including fulfillment site operations, division operations and division patient care services to ensure Specialty Care processes are implemented and optimized for efficiency.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Medical
• Dental
• 401k
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager