Specialty Care Manager (Maternal Health)

Nadia Care

3d•$70,000 - $80,000•Remote

About The Position

The Specialty Care Manager is the operational anchor and cross-functional owner for Nadia Care’s contracted specialty care roles, including Doulas, Registered Dietitians (RDs), and International Board Certified Lactation Consultants (IBCLCs). Within Care Operations, the role oversees specialists and contractors across all regions, coordinating roster availability, panel matching, compliance and documentation audit trails, contractor administration, and onboarding. Clinical scope-of-practice and quality-of-care concerns are escalated to Regional Managers and Clinical Leadership. The role connects members to birth support and coordinates real-time labor activation. It enforces documentation standards, partners with Licensing, Credentialing & Enrollment (LCE), and leads interviews for incoming specialists. It also supports doula assignment and member onboarding, tracks delivery windows and contractor capacity, and works with care teams to integrate specialty services into member care plans. The position participates in a structured, team-backed on-call rotation outside standard business hours for active labor triage and coverage emergencies. This is a full-time salaried position with an annual pay range of $70,000–$80,000. Remote positions are open to candidates in the contiguous United States, excluding North Dakota, Alabama, Hawaii, and Puerto Rico.

Requirements

At least 3–5 years of experience handling care coordination, maternal health operations, or contractor panel administration across multiple care verticals, including Doulas, Registered Dietitians, and IBCLCs.
Strong autonomous startup experience, organizational skills, and operational strength.
High fluency with digital care systems and platforms such as Athena Health, Spruce, Acuity, Slack, and Google Workspace.
Willingness and ability to participate in a structured, team-backed on-call rotation outside standard business hours for active labor triage and coverage emergencies.
Demonstrated experience evaluating contractor candidates and conducting structured interviews.
Highly organized, with strong communication skills and the ability to hold independent contractors accountable to administrative, charting, credentialing, and SLA standards while routing clinical quality-of-care matters appropriately.
Comfort with operational ambiguity, rapid scaling, and shifting responsibilities in a hypergrowth startup.

Nice To Haves

Prior experience working alongside clinical disciplines.
Bilingual English/Spanish.

Responsibilities

Track visit completion, labor attendance, and charting timelines for contracted Doulas, Registered Dietitians, and IBCLCs.
Conduct routine charting and documentation audits across platform systems, including Athena, Spruce, and Acuity, and follow up on incomplete charts, overdue visit notes, or missing documentation.
Identify, document, and escalate contractor administrative non-compliance, missed labor events, and boundary violations to the Senior Manager of Care Operations; route clinical scope-of-practice or quality-of-care issues to Regional Managers and Clinical Leadership.
Review contractor invoices against active contracts to verify billing accuracy, rate adherence, and compliance with contracted service terms.
Serve as the primary operational liaison with Licensing, Credentialing & Enrollment (LCE).
Collect, track, and maintain current credentialing documents, including licenses, certifications, liability insurance, and background checks, before expiration.
Maintain an accurate, audit-ready tracker of credentialing and payer-approval status to prevent unbillable or uncredentialed care.
Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates, evaluating operational fit, communication skills, and adherence to clinical scope boundaries.
Represent Nadia Care at community, collective, or regional recruitment events, in person or virtually, as needed.
Maintain collaborative, accountability-driven relationships with regional doula collectives and specialty contractor networks.
Coordinate with Regional Managers, Maternity Navigators, Care Coordinators, and RNs to integrate birth support, nutrition, and lactation services into broader member care plans.
Produce monthly panel summaries covering active assignments, upcoming delivery windows, credentialing renewals, and contractor capacity constraints.
Coordinate with onboarding, enablement, and care delivery teams to keep contractor workflows, operational updates, and training materials aligned.
Partner with the Credentialing and Provider Enrollments Manager and Talent Acquisition team to streamline specialist hiring, onboarding, and compliance.
Coordinate doula assignments for opted-in members, ensuring each has a primary and confirmed backup doula matched before 30 weeks of gestation.
Lead member-facing communication about birth support expectations, prenatal, labor, and postpartum visit cadence, and labor activation protocols.
Participate in a structured, team-backed on-call rotation for live labor events; confirm doula dispatch, manage backup handoffs, and resolve real-time coverage bottlenecks.
Maintain an accurate, real-time delivery tracker; review upcoming due dates weekly and proactively redistribute assignments to prevent coverage gaps.

Benefits

Annual paid holidays.
Unlimited time off for full-time salaried exempt employees after the 90-day introductory period.
Three weeks of paid time off for full-time hourly non-exempt employees after the 90-day introductory period.
Medical insurance covering hospital, surgical, and prescription drug benefits; coverage begins the first of the following month.
Dental insurance covering preventive care and basic and major procedures.
Vision insurance covering routine eye exams and eyeglasses.
Stock option grant.
Life insurance.
Short-term and long-term disability insurance.
401(k) retirement plan.