Sr Manager, Solution Delivery (RapidScale)

Cox Communications•Raleigh, NC

3d•Remote

About The Position

The Senior Manager, Solution Delivery, leads a team of engineers responsible for consulting, design, architecture, and migration planning for new customer engagements. This role is accountable for driving high-quality, scalable delivery outcomes across complex cloud environments, ensuring alignment to customer objectives, architectural standards, and business priorities. This leader combines strong technical acumen with strategic thinking, operational discipline, and people leadership to maximize delivery effectiveness in a fast-paced, evolving environment. Success in this role requires the ability to influence across functions, drive execution across multiple concurrent initiatives, and continuously improve delivery processes and customer outcomes. The Senior Manager, Solution Delivery serves as a key customer advocate throughout the implementation lifecycle, acting as an escalation point for customers, project teams, and engineers. This role ensures a seamless transition from implementation to support, including documentation, customer reviews, and knowledge transfer to enable long-term success.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
8+ years of experience in cloud, infrastructure, or managed services environments
Demonstrated ability to lead teams, drive results, and operate with a high degree of autonomy
Ability to participate in a 24x7 on-call rotation as needed
Microsoft Ecosystem: Windows Server, Active Directory, Terminal Services, SQL Server, Microsoft 365 / CSP, Entra ID
Citrix Technologies: NetScaler, User Profile Manager, Workspace Environment Manager, General Citrix infrastructure knowledge
VMware Technologies: ESXi, vCenter, vCloud Director, General VMware infrastructure knowledge
Monitoring and ticketing tools (e.g., N-able, Salesforce, PRTG)
Backup and recovery solutions (e.g., Veeam)
Migration tooling (e.g., Carbonite)
Disaster Recovery as a Service (e.g., Zerto)
Domain services and identity management

Nice To Haves

Strong experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix
Broad infrastructure knowledge including firewalls, switching, Windows Server environments, and Active Directory
Proven ability to lead and deliver complex technical projects in customer-facing environments
Experience working in or alongside project management frameworks and methodologies
Strong communication, stakeholder management, and consulting skills
Proficiency in Microsoft Office applications
Experience within a Managed Service Provider (MSP) environment

Responsibilities

Provide strategic and operational leadership for consultative cloud solution delivery and implementation
Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes
Drive standardization, scalability, and continuous improvement across delivery processes and methodologies
Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks
Oversee department operations, including resource planning, financial performance, and budget accountability
Lead, develop, and mentor a high-performing team through coaching, performance management, and career development
Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices