Sr. Manager, Service Delivery Readiness

T-Mobile • Bellevue, WA

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Senior Manager, Service Delivery Readiness leads the function responsible for ensuring that only delivery-ready, low-risk work enters execution for T-Mobile's B2B customer segments. This role enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments. By partnering across Sales, Product, Engineering, Network, and Operations, the Senior Manager aligns cross-functional teams on realistic delivery assumptions and risk mitigation. The position builds and develops a prevention-first culture, setting clear expectations for disciplined decision-making and escalation within the readiness organization. Through these efforts, the Senior Manager safeguards revenue integrity, customer trust, and the stability of T-Mobile's service delivery operations.

Requirements

• Bachelor's Degree Business Administration, Operations Management, Engineering, or Related Field (Required)
• 4-7 years Leading and inspiring cross-functional teams to align on service delivery standards and risk mitigation strategies (Required)
• More than 10 years Developing and implementing service strategy or customer experience initiatives to safeguard revenue integrity and customer trust (Required)
• 4-7 years Managing operational processes and enforcing readiness standards to ensure low-risk, delivery-ready work enters execution (Required)
• People Management Ability to lead and develop teams, including cross-functional groups, fostering a prevention-first culture and disciplined decision-making. (Required)
• Communication Proficiency in conveying complex information clearly across business and technical audiences, ensuring alignment and effective escalation. (Required)
• Customer Oriented Demonstrated commitment to meeting internal and external customer needs, protecting customer commitments and trust. (Required)
• Strategic Thinking Ability to anticipate risks and implications, set realistic delivery assumptions, and prepare for contingencies to safeguard revenue integrity. (Required)
• Cross Functional Relationships Experience partnering with Sales, Product, Engineering, Network, and Operations to align teams and drive readiness standards. (Required)
• Risk Management Expertise in identifying, validating, and mitigating execution risks to ensure only delivery-ready work enters execution. (Required)
• Process Improvement Ability to develop and enforce rigorous standards and processes that prevent costly execution risks and enhance operational stability. (Required)
• Leadership Proven leadership in building a prevention-first culture, setting clear expectations, and driving disciplined decision-making. (Required)
• Project Management Skill in managing complex projects and readiness initiatives across multiple business functions to ensure feasibility and low-risk execution. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Master's/Advanced Degree Business Administration, Operations Management, Engineering, or Related Field (Preferred)

Responsibilities

• Leads the service delivery readiness function to ensure only delivery-ready, low-risk work enters execution for B2B customer segments.
• Enforces rigorous readiness standards and validates feasibility to prevent costly execution risks and protect customer commitments.
• Aligns cross-functional teams across Sales, Product, Engineering, Network, and Operations on realistic delivery assumptions and risk mitigation.
• Builds and develops a prevention-first culture by setting clear expectations for disciplined decision-making and escalation within the readiness organization.
• Safeguards revenue integrity, customer trust, and the stability of service delivery operations through proactive risk management.
• Partners with stakeholders to identify, assess, and resolve readiness gaps before work enters execution.
• Communicates readiness status, risks, and mitigation plans to senior leadership and relevant stakeholders to ensure transparency and accountability.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees