Principal Service Delivery Readiness Manager

T-Mobile • Bellevue, WA

6d • Onsite

About The Position

The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning. By enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners, the role prevents high-risk, unready work from entering execution. The Principal Service Delivery Readiness Manager engages with senior executives and cross-functional stakeholders to provide authoritative guidance in high-visibility environments. Through these efforts, the role safeguards revenue, service stability, and long-term customer outcomes for T-Mobile.

Requirements

• Candidate must be an employee in Implementation & Customer Success within Eric Lavin's organization (Required)
• Bachelor's Degree Business Administration, Project Management, or Related Field (Required)
• More than 10 years Managing complex B2B service delivery readiness or program management for large-scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution. (Required)
• 4-7 years Leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high-visibility environments. (Required)
• 4-7 years Presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision-making in dynamic business environments. (Required)
• Problem Solving Ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high-stakes B2B customer engagements. (Required)
• Communication Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross-functional teams. (Required)
• Project Management Expertise in managing late-stage sales and Day-0 planning processes, ensuring all delivery prerequisites are met before execution. (Required)
• Cross Functional Relationships Ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies. (Required)
• Strategic Thinking Skill in shaping executable commitments and enforcing readiness standards to protect revenue, service stability, and long-term customer outcomes. (Required)
• Negotiation Ability to negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high-visibility environments. (Required)
• Analytics Proficiency in analyzing customer data, readiness metrics, and risk factors to inform decision-making and readiness validation. (Required)
• Attention To Detail Meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution. (Required)
• Wireless Knowledge of wireless technologies and telecommunications industry standards relevant to T-Mobile’s B2B service delivery. (Required)
• Executive Communications Ability to deliver clear, concise, and authoritative presentations and updates to senior leadership and executive stakeholders. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Master's/Advanced Degree Business Administration, Operations Management, or Related Field (Preferred)

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision-making
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long-term customer outcomes and service stability by continuously improving readiness processes and standards

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short-term disability
• Long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Principal