Sr Manager, Service Delivery

McDonald's Corporation•Chicago, IL

4d•$152,678 - $190,847

About The Position

The Global Process Lead (GPL) for Order to Cash (OTC) owns the end-to-end global design, governance, and continuous improvement of OTC processes across McDonald’s. The GPL ensures consistency, standardization, and compliance across all global markets, while enabling localized needs where appropriate. This role partners closely with functional solutions, IT, Change Management, and Process Controls to drive strategic process excellence for fixed assets and project accounting.

Requirements

Bachelor’s degree in accounting, Finance, or a related field.
Experience with end-to-end accounting or finance business process design and/or continuous improvement.
Experience with global ERP implementation projects.
Exceptional written and verbal communication skills, including ability to engage with senior leadership.
Strong analytical, benchmarking, and problem‑solving skills.
Demonstrated ability to influence, drive change, and act with both decisiveness and collaboration.
Ability to quickly absorb complex systems and process knowledge and apply it strategically.

Responsibilities

Design end‑to‑end OTC processes (e.g., customer master data, billing, collections) that drive global standardization while accounting for necessary market localization.
Liaise with run‑state GPLs and operations to clarify or refine global design for greater efficiency.
Identify the business requirements to support the design of global (and local) processes in the ERP and supporting systems and collaborate with technology and functional solutions to translate business requirements into system design and configuration.
Develop supporting manual business processes where system capabilities do not exist.
Identify key business and IT controls with Internal Audit/SOX and integrate them into process design.
Validate that Standard Operating Procedures (SOPs) accurately reflect global design, including roles, responsibilities, escalations, and cut‑offs.
Support development of UAT scripts ensuring they reflect real‑world business operations and local nuances.
Assist with training in new global processes (not system training) by providing deep process insights.
Validate data conversion strategy, including data in scope, cutover needs, and requirements for cleansing or enrichment.