Sr. Manager, Service & Commercial Enablement (Skaneateles, NY)
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter The Sr. Manager, Commercial Enablement serves as a strategic connector between Global Service and commercial business partners, including Sales, Marketing, Business Strategy, and Product Management. This role translates customer insights and business priorities into differentiated service strategies, offerings, and operational plans that strengthen Baxter’s value proposition and enhance the customer experience. This position requires strong cross-functional leadership, the ability to influence without authority, and experience driving alignment across complex, global organizations. This is a hybrid roe base in our Skaneateles, NY office.
Requirements
- Bachelor’s degree in business, engineering, marketing, healthcare, or a related field.
- 7+ years of experience in Service, Sales, Marketing, Commercial Operations, Project Management or Product/Portfolio Management — preferably within medical devices or healthcare.
- Proven ability to lead across functions and influence without authority in a complex, matrix environment, navigating diverse stakeholders and competing priorities.
- Excellent communication skills and a data‑driven mindset with the ability to turn insights into action.
Responsibilities
- Act as the primary liaison between Global Service and FLC business partners, including Sales, Marketing, Business Strategy, and Product Management
- Translate FLC business priorities and customer insights into service strategies, offerings, and operational plans that strengthen FLC’s value proposition.
- Facilitate governance and cross‑functional working teams that bring together Service, Commercial, Marketing, Engineering, and Field Operations.
- Establish and maintain governance processes that ensure transparency, accountability, and alignment across teams.
- Build the bridge between Global Service, Service Engineering, and FLC Commercial teams—ensuring service capabilities align with commercial strategies and deliver clear, differentiated value to customers.
- Partner with the Service and FLC Commercial teams to define and evolve service offerings for the FLC portfolio—spanning installation, maintenance, connectivity, remote support, education, and product lifecycle solutions.
- Influence service‑related pricing, packaging, and value propositions.
- Facilitate service readiness for new product introductions, ensuring field teams are equipped with the tools, training, and documentation needed for seamless execution.
- Drive continuous improvement across service performance and customer experience metrics.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
