Sr. Manager, Revenue Operations

Lennox International•Richardson, TX

About The Position

The Senior Manager, Revenue Operations, is a strategic leader responsible for designing, executing, and governing the end-to-end revenue process for the ADP business. Reporting to the Director of Finance, this role ensures pricing discipline, forecast integrity, process efficiency, and cross-functional alignment across Sales, Finance, Marketing, IT, and Operations. This successful candidate brings expertise in SAP pricing, revenue process design, cross-functional influence, and finance operations discipline, with a bias toward execution, systems thinking, and continuous improvement.

Requirements

Bachelor’s degree in business, finance, economics, or related field required.
8+ years of experience in revenue operations, sales, sales operations, pricing, or related field.
Requires at least 3 years’ experience as a manager.
Excellent communication, leadership, and financial skills.
Transformative leadership experience and demonstrated examples of leading substantial change initiatives.
Proficiency in CRM platforms (i.e., Salesforce), reporting tools (i.e., Qlik, Power BI), ERP (i.e., SAP ECC or S4), CLM platforms (i.e., Intelagree, Ironclad) and Excel.
Strong analytical mindset with experience with modeling, forecasting and data visualization.
Experienced in providing consultative support to multiple stakeholders at all levels of an organization.
Ability to work collaboratively with cross-functional teams.

Nice To Haves

Practical experience in pricing, sales operations, sales finance, or related fields.
Background in management consulting a plus.
Business-oriented understanding of planning and analytics practices for sales process, modeling, operations, management, and sales finance.

Responsibilities

Own pricing operations and approval workflows flawlessly leading the SAP pricing configuration, customer master data maintenance, and pricing exception management within delegated limits of authority
Escalates high-risk pricing decisions to BU leadership preparing margin analysis and recommendations
Drives strategic change and enhanced pricing/profitability rigor to the current framework and establish a structure that will drive enterprise sales across various market segments, products and solutions and increase net income.
Analyze discount effectiveness, price realization by product, customer, channel, and margin trends; translate data into actionable recommendations for pricing strategy and profitability improvement
Manages the staffing, work, development and performance of assigned employees.
Monitor pipeline hygiene and CRM data quality enforcing pipeline definitions, identify stale opportunities, and ensure CRM data integrity to support reliable forecasting, sales productivity analysis, and executive decision-making
Optimize revenue workflows from quote generation through pricing approval, eliminate manual handoffs and reduce cycle time through automation and process standardization
Develop disciplined processes across relevant stakeholders including documenting standard operating procedures, establish SLAs and escalation paths, train users, and drive adoption of process improvements that increase efficiency and reduce errors.
Build and maintain executive revenue dashboards delivering insights that enable proactive intervention.
Develop appropriate roadmap for analytical tool adoption assessing current-state analytics capabilities, identifying gaps and prioritizing CRM and data integration enhancements.
Partner with IT to implement technology improvements that scale analytical capabilities.
Lead and develop a high-performing team directly managing two FTEs (Pricing Analyst and Sales Ops Analyst) providing coaching, performance feedback, and career development
Leverage best practices from sibling Business Units and collaborate in cross-BU Revenue Operations sharing and adopting proven frameworks, tools, and processes.
Drive continuous improvement and change management identifying bottlenecks, design solutions, implement process enhancements, and lead organizational change with clear communication, stakeholder engagement, and results tracking.