Sr. Manager, Quality Assurance

Neighborly®•Irving, TX

5d•Hybrid

About The Position

Neighborly is seeking an experienced Sr. Manager, Quality Assurance to join their PMO team. This role is responsible for establishing and enforcing standardized QA tools, frameworks, processes, and metrics to ensure consistency, scalability, and transparency across the enterprise technology portfolio. The company, with over 40 years of experience, is focused on strategic innovation and is looking for an ambitious individual to help build the future of home and business services.

Requirements

10+ years in Quality Assurance with enterprise-scale experience
5+ years in leadership roles overseeing cross-functional or centralized QA teams
Proven experience operating within governance, PMO, or portfolio delivery models
Demonstrated success in standardizing QA tools, frameworks, and processes across multiple teams or business units
Experience managing quality across internal systems and third-party/vendor ecosystems
Deep understanding of end-to-end testing methodologies across the SDLC
Hands-on experience with test management platforms, automation frameworks, and defect tracking tools
Strong background in test case automation, execution, and results analysis
Experience integrating QA into CI/CD pipelines
Knowledge of API, integration, and performance testing
Familiarity with cloud-based and distributed architectures
Bachelors in Computer Science, Information Technology, or Engineering

Responsibilities

Define and enforce enterprise QA standards, policies, and quality gates, ensuring all releases meet established thresholds before production approval.
Oversee and standardize QA tools, frameworks, and automation strategies to drive consistency, efficiency, and scalability across teams and vendors.
Lead end-to-end testing efforts, validating system integrations, data integrity, environments, and readiness across platforms and third-party solutions.
Ensure all testing reflects real-world customer journeys, proactively identifying risks that could impact user experience, performance, or brand trust.
Partner with PMO, CIO leadership, and cross-functional teams to embed QA into planning, prioritization, and release governance while providing visibility into quality risks.
Monitor and analyze QA metrics, dashboards, and performance trends to drive data-informed release decisions and continuous quality improvement.