Sr. Manager, Quality Assurance

Zelis • Plano, TX

3d • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Sr Quality Assurance Manager will lead a global team of Automation Engineers and QA SMEs in product testing with the .NET tech stack at ZELIS. This is a hands-on leadership role requiring collaboration excellence, systems integration expertise, technical depth, and strategic influence. The ideal candidate will be responsible for building strong trust with internal and external stakeholders. collaborating on Product & technical roadmaps, driving test deliveries, enabling AI first test automation practices, driving release readiness quality, enabling KPIs & test reports, and transforming the team into high performing teams with AI - shift left test automation practices They play a critical role in driving the strategy of the quality of AWS migration work, ETL testing, evolving the QA function to align with broader architectural transformations. A background in transforming legacy QA practices into modern, scalable, and efficient practices is highly desirable.

Requirements

• Minimum of 12 years in QA, with at least 2 years of leading SDETs
• Proficiency in .NET technologies, GitHub and test automation tools
• Strong experience with CI/CD and DevOps Cloud Platforms
• Working experience working with AI/ML-assisted tools such as GitHub Copilot or similar
• Experience handling environments with PHI test data management. and ability to model data schemas and relationships to produce realistic datasets using synthetic test data generation tools (any)
• Performance testing and relevant tooling experience
• Experience with Jira, Confluence, and Zephyr Scale for test lifecycle
• Excellent leadership, communication, mentoring, and conflict-resolution skills.
• Strong organizational, time management, analytical, and problem-solving skills.
• Proven experience in modernizing test practices as part of architectural transformation initiatives.

Responsibilities

• Lead a global team of Sr SDETs and Product testers enabling ownership and accountability
• Lead the evaluation, strategy, development, and maintenance of current and future test automation frameworks aligned with application architecture.
• Layout and drive test automation strategy for high yield regressions
• Collaborate with Development & Product teams to promote shift-left testing practices.
• Coach the test teams on transferable skills on product and automated testing
• Mentor and coach global teams, define upskilling paths, and promote a culture of continuous learning.
• Review features and technical specifications to ensure comprehensive test coverage.
• Ensure adherence to Zelis security and compliance standards.
• Monitor and report on both qualitative and quantitative metrics of test automation. Executive-level reporting is a plus.
• Partner on performance test coverage
• Architectural understanding of complex systems integration and lay out integration/E2E test plans and test data strategies
• Hiring, onboarding, and performance management of QA team members.
• Oversee daily Quality operations of global QA teams.
• Analyze QA and automation processes, identify issues or inefficiencies, and drive improvements.
• Foster a results-oriented culture with a focus on accountability and excellence.
• Handle employee discipline and termination in alignment with Zelis policies.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed