Sr. Manager, QE Domain Testing (ATL, LOU, or Remote)
Papa Johns•Atlanta, GA
•Remote
About The Position
The Senior Manager, Quality Engineering (Multi-Team) oversees quality engineering initiatives across multiple teams within Technology. The role ensures alignment between quality engineering strategy and the broader technology roadmap, drives the adoption of quality standards and procedures, and cultivates a data-driven quality culture within the organization. Additionally, the position manages capacity planning, knowledge management, and serves as a key decision-maker in release processes.
Requirements
- 15+ years in Quality Engineering or Software Testing, with 5+ years managing multiple QE teams
- Proven experience managing QE practices across distributed Agile/Scrum teams
- Strong knowledge of SDLC methodologies, release management, and quality gates
- Experience with JIRA, industry defect management tools, test management platforms, and QA reporting dashboards
- Demonstrated ability to define and track QA KPIs and present to senior leadership
- Experience integrating QE into CI/CD pipelines
Nice To Haves
- Background in QSR, retail, or eCommerce technology environments
- Experience with POS systems, payment platforms, or loyalty applications
- Familiarity with risk/compliance standards (PCI DSS, SOX)
- Experience driving QE maturity from a Reactive to Standardized and Data-Driven management
- Certification in ISTQB, Agile Scrum, or similar quality/agile frameworks
Responsibilities
- People leadership of full time QEs reporting into the QE teams (4-6 teams total)
- Lead, mentor, and manage QEs spanning multiple product and platform domains (e.g., eCommerce, POS, Payments, StoreTech, Loyalty, Data/MDM)
- Drive alignment of QE strategy with the product and technology strategic roadmap, ensuring quality is embedded from early SDLC phases (Shift-Left)
- Own the QE team's mission, charter, and quality strategy across all assigned domains and ensure conformance to agreed QE standards and procedures with teams and stakeholders
- Cultivate a Data-Driven Quality Culture through education, advocacy, and championing training programs underpinned by diligent metrics capture and trend analysis
- Serve as the QE voice in go/no-go release decisions, balancing quality gates with delivery cadence
- Drive knowledge management practices as hygiene across teams
- Manage capacity planning and demand management across teams relative to sprint scope and release cycles
- Perform or Support Root Cause Analysis and drive Issue Prevention measures with QA Teams
- Establish and report quality metrics and KPIs to technology and business leadership
- Oversee cross-team QA collaboration, dependency management for integration testing, and vendor/partner quality accountability
- Understand how to leverage test automation to the fullest and coordinate with Automation team on expectations, priorities and backlog planning
- Coordinate with Security, DevOps, and Architecture teams to integrate PCI/SOX compliance requirements into the SDLC
Benefits
- Connectedness and belonging
- Relentlessly focused on quality and integrity
- Making the right choices, even when it's difficult
- Taking care of each other first
- Championing and challenging for a better way in all we do
- Finding joy, creating meaningful impact and celebrating the journey together
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
