Sr. QE Test Coordinator (ATL, LOU, or Remote)

Papa Johns•Atlanta, GA

4d•Remote

About The Position

The Senior Test Coordinator oversees end-to-end quality engineering (QE) test management across all phases of the SDLC, including System Integration Testing (SIT), regression, User Acceptance Testing (UAT), and production readiness. Additionally, the position is responsible for maintaining a centralized QE knowledge base to ensure best practices and continuous learning throughout the QE organization.

Requirements

15+ years in QA/QE with 5+ years in complex, multi-team test planning, coordination, or test management
Demonstrated experience managing end-to-end test cycles across multiple teams, vendors, and concurrent releases
Experience managing contingent or vendor QE resources, including capacity planning and prioritization
Proficiency with JIRA, defect management and test management tools (e.g., Zephyr, AIO, TestRail, Xray, or equivalent)
Strong understanding of functional, regression, integration, and UAT testing types
Experience facilitating UAT with business stakeholders and driving formal sign-off processes
Ability to clearly communicate test status, risks, and blockers to both technical and non-technical audiences
Experience working in Agile/Scrum environments with formal acceptance criteria and Definition of Done practices

Nice To Haves

Experience managing a QE flex or staff augmentation model with vendor partners
Background in eCommerce, restaurant technology, or POS platform testing
Familiarity with test data management approaches (database, JSON, flat files)
Exposure to performance and user experience (Accessibility, Localization) testing and practices
Experience supporting compliance testing for PCI or SOX environments
Knowledge management platform experience (e.g., Confluence, SharePoint, Notion, or equivalent)
ISTQB Foundation or equivalent certification

Responsibilities

Own end-to-end test management across all phases of the SDLC — from SIT and regression to UAT and production readiness validation
Coordinate testing schedules, environments, resources, and dependencies across multiple QE teams and product domains (eCommerce, StoreTech, POS, Payments, Loyalty, MDM)
Manage a flexible QE resource pool to match testing capacity with demand across active programs and sprints; work with Engineering stakeholders to prioritize resource allocation based on release risk and business impact
Partner with vendor and staffing systems to activate short-term, burstable QE capacity when internal team demand exceeds available bandwidth; manage onboarding, ramp, and wind-down of flex resources efficiently
Own the end-to-end UAT process — including scheduling, test environment readiness, business tester enablement, defect triage, and formal sign-off coordination with business stakeholders and product owners
Validate acceptance criteria alignment on user stories and ensure business stakeholders are engaged and prepared for UAT execution prior to each release cycle
Facilitate formal business sign-off meetings and maintain documented approval records as part of the release go/no-go process
Build and maintain a centralized QE knowledge base covering test processes, standards, runbooks, onboarding guides, lessons learned, and release retrospectives; ensure knowledge is current, accessible, and actively used across QE teams
Capture and disseminate post-mortem findings, root cause analyses, and process improvement actions to prevent recurrence across teams
Build and maintain standard test plans, test strategies, and test case repositories for major releases and projects
Strategize and optimize End-to-End Regression in a risk-based fashion
Manage and triage defects, facilitate defect review meetings, and ensure timely resolution with development teams
Track and report test execution metrics including test coverage, pass/fail rates, defect trends, and capacity utilization to QE leadership
Maintain a production readiness checklist and support release go/no-go readiness reviews