Sr. Manager, Project Services

ADP•Schaumburg, IL

About The Position

ADP is hiring a Senior Manager, Project Services! Are you ready to grow your career and lead a team at an established, respected, implementation organization? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a distributed team of approximately 13 - 15 associates responsible for delivering specialized Additional Controls implementations and project services for Up Market clients. This team supports a business area that generated more than $6.5M in revenue last fiscal year and plays a critical role in enhancing the client experience through innovative solutions and exceptional execution. As the Senior Manager, Project Services, you will combine people leadership, operational excellence, and strategic partnership to drive business results. You will develop a high-performing team, optimize workflows and backlog management practices, and collaborate across ADP to improve scalability, client outcomes, and operational effectiveness. This role offers a unique opportunity to influence a growing service offering while helping shape the future of implementation delivery within Comprehensive Services. To thrive in this role, you are a people-first leader who excels in complex, fast-paced environments. You have a passion for developing talent, building strong partnerships, and driving accountability through clear expectations and coaching. You are equally comfortable navigating operational challenges, making business decisions using data and insights, and leading teams through change. Most importantly, you know how to create an environment where associates are engaged, clients receive exceptional service, and business results follow.

Requirements

At least five years of experience in HCM Implementations, Consulting, Payroll or HR
At least three years of direct people leadership experience

Nice To Haves

Proven success leading implementation, project services, operations, or client delivery organizations with responsibility for business, client, and people outcomes.
Strong people leadership experience, including leading geographically dispersed and hybrid teams.
Demonstrated expertise in backlog management, resource planning, prioritization, and operational execution.
Experience leading teams through organizational change, business transformation, or evolving operational priorities.
Ability to leverage data, metrics, and business insights to make decisions and drive performance improvements.
Experience supporting Up Market, enterprise, or other highly complex client segments.
Strong cross-functional partnership, stakeholder management, and influence skills.
Proficiency and in-depth knowledge of ADP HCM products.
Proven ability to create and communicate a compelling vision that inspires engagement and action.
Demonstrated success building high-performing teams and developing future leaders.
Ability to connect team performance to business outcomes, including revenue, client experience, and operational effectiveness.

Responsibilities

Provide strategic and operational leadership for a geographically dispersed team supporting complex client implementations and project work.
Establish priorities, remove barriers, optimize team performance, and create an environment of accountability, collaboration, and continuous improvement.
Partner across functions to drive alignment, solve business challenges, and ensure exceptional client outcomes.
Inspire, coach, and develop future leaders while fostering a culture centered on growth, inclusion, and high performance.
Through intentional talent development, succession planning, and career conversations, help associates reach their full potential while building a strong and resilient organization.
Oversee a portfolio of complex client engagements, ensuring delivery excellence through ADP's client-centric implementation approach.
Act as a trusted partner to Client Success, Product, Sales, and Service leaders, helping shape solutions, resolve challenges, and drive successful client outcomes while supporting broader business objectives.
Thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
Be a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines.
Take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
Lead a business area supporting more than $6.5M in annual revenue, ensuring achievement of operational, client, and financial performance goals.
Drive execution through effective backlog management, workforce planning, prioritization, and resource optimization.
Leverage data, key performance indicators, and business insights to identify opportunities, manage risk, and improve results.
Champion continuous improvement initiatives that enhance scalability, operational efficiency, and client satisfaction.
Partner with peer leaders to align priorities, share resources, and drive consistent execution across the Comprehensive Services organization.
Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the CS standard client-centric approach with high quality results.
Manage client expectations and monitors client deliverables.
Works as a business partner with other leaders to resolve issues and achieve project goal.
Works with other leaders to validate client business issues have been addressed in the implementation.
Serves as a first and second tier of escalation contact for clients.
Conducts regular project reviews with Project Managers and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.
Lead, coach, and develop a distributed team of Project Managers and Implementation Consultants supporting multiple service offerings.
Foster a culture of accountability, collaboration, engagement, and continuous learning.
Support talent planning, performance management, succession development, and career growth initiatives.
Ensure resource alignment to balance client demand, associate development opportunities, and business priorities.
Create clarity around expectations, goals, and performance standards while empowering associates to deliver exceptional results.