Sr Services Project Manager
About The Position
At UKG, we cater to clients across diverse industries and accommodate varying levels of system complexity. Our teams collaborate to deliver best-in-class implementation services, led by individuals committed to breaking delivery records while providing excellent customer service. Additionally, we foster your professional growth by providing the necessary training and mentorship to help you achieve your goals. The Sr Services Project Manager (PM) is a critical focal point to UKG Ready customers. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members.
Requirements
- 3+ years of project management work experience in a customer-facing SAAS software implementation environment
- Experience with full lifecycle end-to-end software implementations
- Ability to work Western Canadian time zone hours
Nice To Haves
- Broad knowledge of HRMS, Payroll, Time & Labor management software strongly preferred
- Skilled in software such as Smartsheet, Certinia, Salesforce, PowerBI
- PMP certified
- Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlines
- Excellent communication, customer service, and consulting skills
- Strong leadership skills with ability to work as part of a project team
- Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
Responsibilities
- Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans
- Facilitate project discovery sessions with all client business representatives and UKG project team members
- Determine and document customer success criteria
- Maintain adherence to UKG implementation methodology and processes
- Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
- Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
- Assist Manager by accurately forecasting each month’s go-lives
- Lead customer status and planning meetings as well as participate in discovery meetings
- Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
- Work with various team members to resolve project and process issues in a timely manner and document any issues
- Communicate and publish project status to the project team
- Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
- Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes
- Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
- Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery
Benefits
- performance-based bonus plan
- restricted stock unit awards
- flexibility that’s real
- benefits you can count on
- a team that succeeds together
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
