Sr. Manager, Project Management Office

ClearGov

11d•$115,000 - $135,000•Remote

About The Position

ClearGov is seeking a Senior Manager, PMO to build, professionalize, and scale its project management function. This is a hands-on leadership role requiring both strategic and tactical capabilities, involving designing processes, managing client escalations, and coaching a team of project managers. The role is crucial for scaling the company's client delivery, implementation, and retention efforts over the next 3-4 years. It is a player-coach position where the individual will be actively involved in delivery while developing their team.

Requirements

7+ years in project/program management, with 3+ years in a PMO leadership or team management capacity.
Experience in SaaS, ideally with GovTech, public sector, or highly regulated environments.
Demonstrated success building or scaling a PMO function from an early or informal stage into a structured, repeatable practice.
Track record of managing and growing a team of PMs/Implementation Managers (hiring, coaching, performance management).
Direct experience with Salesforce, Rocketlane, ChurnZero (or comparable implementation/PS tools), and Gong (or comparable call intelligence platforms).
Experience managing client escalations at the executive level, ideally with government or public sector clients.
Strong understanding of both Agile and traditional/Waterfall methodologies, with the judgment to apply the right approach by client and project type.
Builder mentality — comfortable creating structure and process where none exists.
Excellent executive presence; confident leading conversations with government stakeholders and internal leadership.
Strong financial/operational acumen (utilization, margin, resourcing, forecasting).
Calm under pressure; skilled at de-escalating tense client situations.
Data-driven, with the ability to translate metrics into action.
Passion for public sector, mission-driven work.
Excels at the player-coach role.

Nice To Haves

PMP, PgMP, or equivalent certification.
Experience with public sector procurement cycles, RFPs, and government contracting nuances.
Prior experience in a company scaling through hypergrowth (PE-backed company).

Responsibilities

Build, hire, and lead a high-performing team of Project Managers / Implementation Managers, scaling the team and processes in line with company growth.
Establish career pathing, performance management, coaching frameworks, and onboarding programs for PMO staff.
Foster a culture of accountability, client-centricity, and continuous improvement.
Act as a player-coach — hands-on in delivery while developing direct reports into future leaders.
Stand up the formal PMO function: governance model, methodology, and delivery playbooks appropriate for public sector implementations.
Design and implement standardized templates for project charters, implementation plans, status reporting, RAID logs, and change orders.
Define and continuously improve intake-to-close delivery workflows, ensuring consistency and scalability across a growing project portfolio.
Establish KPIs and dashboards to track project health, resource utilization, on-time/on-budget delivery, and client satisfaction.
Serve as a senior escalation point for at-risk or high-visibility government client implementations.
Partner directly with client stakeholders (agency leadership, CFOs, procurement) to manage expectations, timelines, and scope.
Lead executive-level status reviews and steering committee meetings for strategic accounts.
Influence and optimize the PMO's tool stack.
Ensure clean data flow and reporting between CSM, Support, Sales, and Delivery systems.
Own KPIs including backlog, at-risk reporting, projected go-live dates, and budgets vs. actuals.
Partner with Sales, Customer Success, Product, and Engineering to ensure smooth handoffs and alignment on client commitments.
Provide input into resourcing models and hiring plans as the company scales.
Contribute to broader operational scalability initiatives, including pricing/packaging of services, SOW standardization, and delivery capacity planning.