Sr. Manager, Program and Project Management (Pharmacy Operations and Stabilization)
About The Position
The Sr. Manager, Program and Project Management on the Pharmacy Operations and Stabilization team reports to the Director of Pharmacy Operations. This role owns end-to-end activities to resolve pharmacy production stabilization issues, develops executive-level communications and reporting for key stakeholders, and supports annual readiness activities. The manager leads a team of professionals and drives processes and business efficiencies in support of affordability goals. The role works closely with the Pharmacy Strategy and Operations team, other Blue Shield of California and Stellarus teams, and external vendor partners to ensure timely and accurate resolution of pharmacy production stabilization issues. It also oversees sub-portfolio delivery, pharmacy quality assurance and testing, annual readiness, and business continuity activities in a matrixed environment. The position follows a hybrid workplace model. For most teams, this means working in the office two days each week. Employees living more than 50 miles from an office location work with their manager to determine in-office time based on business need.
Requirements
- Bachelor’s degree, or a high school diploma/GED and four additional years of relevant experience in lieu of a degree.
- Eight years of prior relevant experience.
- Four years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports.
- Advanced knowledge of pharmacy operations at the health plan level.
- Experience driving strategic projects and partnering cross-functionally and with external vendor partners to achieve successful outcomes.
- Excellent verbal and written communication skills demonstrating a solution-oriented approach.
- Excellent analytical and problem-solving skills.
- Demonstrated leadership, project management, and program evaluation skills.
Responsibilities
- Partner with business drivers to execute sub-portfolio delivery, including schedule, scope, resource management, financials, benefit tracking, emerging technology awareness, and issue and risk management.
- Partner with managers on intake, Rough Order of Magnitude estimation, and demand and capacity planning to ensure projects meet cost, resource, environment, schedule, and other constraints.
- Provide oversight and direction for projects and releases within the sub-portfolio, including schedules, issues and risks, budgets, resources, and PPM/PWA adherence.
- Oversee and manage Program Managers, Project Managers, and Analysts supporting sub-portfolio delivery.
- Ensure overall program and project delivery, schedule and budget attainment, and effective management of leadership expectations for desired outcomes and deliverables.
- Own and oversee the end-to-end BSC production stabilization process, including incidents specific to BSC and vendors, to ensure timely and accurate resolution.
- Own intake, assignment, direction, and resolution of pharmacy production stabilization issues and solutions affecting the BSC book of business; collaborate with stakeholders, identify downstream impacts, ensure full remediation, identify trends and improvement opportunities, and provide recommendations to stakeholders and vendors.
- Ensure production stabilization incidents have complete documentation, including root cause analysis, impact reports, solution alternatives, decisions, communication plans, and implementation.
- Oversee activities supporting the Pharmacy Annual Readiness and Command Center (RxARCC) team.
- Oversee activities maintaining the pharmacy business continuity plan, including annual reviews and audits.
- Oversee quality assurance and testing activities to ensure accurate benefit implementation.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
