Sr. Manager Positive Associate Relations

PetSmart • Phoenix, AZ

7h • Hybrid

About The Position

The Sr. Manager, Positive Associate Relations is a key leader responsible for protecting the workplace environment across stores, field leadership, distribution centers, and the home office. This role leads a team of Associate Relations Managers, providing expert consultative and investigatory support, and partners with business leaders to proactively address root-cause concerns, mitigate risk, and foster an environment where associates feel heard, respected, and engaged. The Sr. Manager supports the Director in implementing strategic initiatives, training programs, and continuous improvement efforts grounded in PetSmart’s Values in Action.

Requirements

• Thorough understanding of human resources and associate relations principles, practices, and procedures.
• Ability to compile, research, and analyze complex information, presenting findings in a compelling and digestible format.
• Exceptional oral and written communication skills, including familiarity with legal and regulatory language.
• Strong critical thinking, organization, and time management skills.
• Ability to manage highly sensitive and ambiguous information with composure and professionalism.
• Advanced computer literacy, including business systems and Microsoft Office Suite.
• Bachelor’s degree in Human Resources, Business, Public Administration, or related field, or equivalent combination of education and experience.
• 7+ years of HR and associate relations experience, including leading highly complex investigations and managing teams of HR professionals.

Nice To Haves

• PHR or other HR certification preferred.

Responsibilities

• Lead, coach, and develop a team of Associate Relations Managers, ensuring high performance and professional growth.
• Provide day-to-day direction and operational excellence, fostering a culture of accountability, collaboration, and continuous improvement.
• Support department capability building and process efficiencies; participate in HR initiatives as required.
• Oversee complex and impartial investigations, including compliance and high-risk associate relations issues.
• As subject matter expert, provide expert guidance to the team and business partners on associate relations matters, ensuring resolutions align with company policies and mitigate risk.
• Consult with business leaders and HR Business Partners on sensitive issues impacting the work environment; recommend solutions and drive resolution.
• Organize and facilitate Positive Associate Relations training strategies for business leaders, HRBPs, and key partners, covering topics like effective leadership, labor and employment law compliance, third-party avoidance techniques.
• Build and maintain cross-functional and multi-level relationships with HR, business leaders, and internal partners.
• Identify opportunities to better align business processes for improved associate experience.
• Demonstrate a growth mindset, leading projects and initiatives that proactively addresses associate relations needs.
• Consult and influence comprehensive HR policies, procedures, and objectives centered in company values.
• Utilize reporting and listening tools to assess ongoing risk and vulnerability, identifying and helping to resolve root-cause issues.
• Stay current on employee and labor relations trends, legal decisions, and statutory changes; synthesize impact to programs and policies.
• Assume responsibility for the department in the absence of the Director.
• Perform other related duties as assigned.

Benefits

• Outstanding amenities in a fun and rewarding workplace including:
• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager