Sr. Manager, Employee Relations

kate spade new york•New York, NY

22h•Hybrid

About The Position

The Senior Manager Employee Relations (ER) is responsible for managing and executing ER processes in accordance with Tapestry’s values-driven, people-centered mission and objectives. The ER professional is responsible for conducting prompt, thorough, and impartial workplace investigations; managing complex employee relations cases; providing consultation and guidance to cross-functional partners and the business; and tracking, analyzing, and reporting employee relations data and trends. This role partners closely with Human Resources, Legal, and business leaders to identify risk, ensure consistent application of policies and processes, and promote a respectful and compliant workplace. The position is based in our New York City headquarters (hybrid: 3 days/week in office, Tues-Thurs) and reports to the Director, Head of Employee Relations.

Requirements

Bachelor’s degree with 6+ years’ experience in human resources, employee relations, or investigative field
corporate and retail industry experience preferred
Knowledge of employee relations, workplace investigations, and HR and Legal compliance
Demonstrated experience conducting complex, sensitive investigations
Working knowledge of employment laws relating to discrimination, harassment, retaliation, and reasonable accommodations
Aptitude in producing reports and summaries with strong written and verbal communication; crisp, defensible documentation
Coaching and counseling skills
Strong communication, collaboration and customer focus
Ability to manage multiple priorities; project management proficiency
Critical thinking, judgement and ability to work through ambiguity
Proficiency in use of HRIS systems and Microsoft Excel, Word, PowerPoint, Outlook and Internet
Available to work flexible hours to meet the needs of the retail clients across various time zones (including handling critical calls if needed when stores are open weeknights and weekends)

Nice To Haves

ability for 10% Travel

Responsibilities

Sensitively and skillfully manage resolution of ER issues
Manage and conduct complex and escalated investigations involving alleged discrimination, harassment, hostile work environment, retaliation, workplace violence, and complex performance/policy violations.
Ensure investigations are conducted timely, thoroughly, and objectively
Independently plan investigations, including scoping allegations and identifying applicable policies and law, conducting interviews, reviewing evidence, and assessing credibility
Maintain organized, defensible investigation files that document findings, conclusions, and recommendations.
Manage multiple cases while meeting timelines and maintaining confidentiality.
Provide consultation and guidance to HR Partners and business leaders on ER issues, policy interpretation, conflict management, and risk mitigation
Partner to execute involuntary terminations
Creating preventative action plans by proactively spotting issues
Support responses to emergencies and critical incidents
Support ER’s reasonable accommodations process for employees and applicants, including supporting the interactive process under ADA and associated federal, state, and local laws
Support training initiatives related to investigations, respectful workplace environments, and accommodations.
Support the tracking and reporting of complaints and outcomes, time from case initiation to resolution, concentration of repeated issues, and accommodation request trends
Identify patterns, emerging risks, systemic issues, and recommend proactive remedial measures and policy enhancements
Support audits, internal reviews, and responses to agency inquiries or litigation holds.
Monitor new and updated federal, state, and local laws, guidelines and regulations
Participate in policy review and updates