Employee Relations Manager

Toll Brothers, Inc.•Upper Dublin Township, PA

2d•Hybrid

About The Position

Toll Brothers, America's leading luxury home builder, is seeking an Employee Relations Manager to join our Human Resources team in Fort Washington, Pennsylvania. The Employee Relations (ER) Manager is responsible for facilitation and management of employee relations for designated regions and departments. They will oversee several functional areas including: employee relations, performance management, off-boarding, company compliance, and fostering positive employee relations.

Requirements

Ability to independently handle employee relations issues and concerns
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Strong knowledge of employment law and best practices
Strong problem-solving, critical thinking and decision-making skills
Strong conflict resolution and mediation skills to address and resolve employee grievances and conflicts
Ability to influence others and build trust at all levels of the organization
Organization and time management skills to handle multiple cases and prioritize work effectively.
Ability to work independently and collaboratively in a team environment
Strong attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines
Excellent verbal and written communication skills
Ability to maintain a high level on confidentiality
Demonstrated Human Resources expertise, relationship management and ethical practice.
Bachelor’s degree in Human Resources or related field or equivalent combination of education, training, and experience
8+ years working professionally in Human Resources or a related role
Demonstrated ability to handle high level, serious, and complex employee relations matters
Extensive knowledge of Microsoft Office Suite and ability to efficiently utilize HRIS & HR related applications
Work in office 3-days per week. Additional in office days may vary per Division/Department

Nice To Haves

Experience with Workday and Case IQ Case Management

Responsibilities

Builds partnerships with all levels of employees from individuals to teams, from entry-level to executive leadership
Coaches and advises staff on solving problems and implementing resolutions for performance management challenges; provides guidance on corrective actions, corporate policy interpretation, and other workplace human resources challenges
Provides guidance, coaching and support to managers on employee relations matters, conflict resolution and offboarding.
Presents and trains on HR-related content and curriculum – either through corporate instruction-led trainings, small group facilitated dialogues, or through one-on-one mentoring sessions
Advises on employment actions to ensure legal compliance with applicable regulations, and provides guidance on policies, procedures, and compliance
Conducts investigations and maintains thorough documentation of workplace complaints and allegations such as discrimination, harassment, retaliation, hostile work environment, and policy violations; provides recommendations for appropriate resolution based on findings.
Assists in the development of new HR initiatives and projects as needed.