Employee Relations Manager

Aramark • Philadelphia, PA

1d

About The Position

The Employee Relations Manager, HR Shared Services is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters. This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.

Requirements

• Bachelor’s degree in HR or related field is required.
• 5+ years of experience in employee relations, HR generalist or related experience
• Working knowledge of state and federal employment laws
• Demonstrated experience working across multiple states
• Exercise sound judgment and make decisions in a fair and consistent manner
• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
• Communicate effectively, both orally and in writing, with individuals at all levels within the organization
• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality
• Work independently to analyze data and provide management with constructive recommendations

Nice To Haves

• HR certification is preferred
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual (English and Spanish) preferred

Responsibilities

• Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.
• Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, and Employment Legal as appropriate.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.
• Consult and review involuntary terminations. Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk.
• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters.
• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level