Sr Manager, Patient Services

Cesna Recruitment•Jersey City, NJ

10d•$160,000 - $170,000•Onsite

About The Position

Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

Requirements

Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role
Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field
Understanding of patient programs and HUB services at the case level.
Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels.
Strong problem solving/analytical skills and ability to prioritize under tight deadlines.
Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills.
Demonstrated effective working relations in a global work environment
Ability to proficiently use Microsoft Excel, Outlook, and Word.
Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%)
PSP operations and strategy: Experience managing PSP operations across multiple brands.
Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines
Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements.
Project Management: Skills to manage vendor performance, service level agreements and budget tracking.
Communication Skills: Strong oral and written
Collaboration: Ability to communicate across functions and at all levels in the organization
Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software
Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience.

Nice To Haves

Tableau and Salesforce CRM experience preferred.
Bilingual in Korean and English highly prefer

Responsibilities

Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise
Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.
Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.
Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.
Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.
Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service
Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.