Patient Services Manager

Aspire Fertility Austin•San Antonio, TX

5h•Onsite

About The Position

The Patient Services Manager is responsible for the direct supervision and day-to-day operations of front desk and new patient services staff of the practice. The Patient Services Manager is responsible for ensuring smooth onboarding of new patients and scheduling of patients and developing and implementing patient services solutions to meet patient needs, while also ensuring compliance with Company. The Patient Services Manager will focus on providing high quality patient care, teamwork, as well as proactively managing and resolving patient or staff issues that arise.

Requirements

High school diploma or equivalent required, associate or bachelor’s degree preferred
At least 1 year of leadership experience required.
Experience in a medical office required, women’s health or OB/ GYN preferred
Demonstrated expertise in continuous quality improvement, customer service, and team building.

Responsibilities

Effectively staffs, trains, supervises, and leads all NPS and Front desk staff and ensures that everyone understands their responsibilities specific to that area and has the necessary tools and resources to be successful.
Assures smooth daily departmental operations
Establishes department goals and tracks progress toward these goals for quality improvement, fiscal productivity, and patient satisfaction.
Understands key measures of departmental operations that indicate stability of care and processes. Monitors these indicators, identifies improvement opportunities and participates in resolving problems identified.
Responsible for identifying bottlenecks and making suggestions to address them, including other team members who might be affected in the solution
Apply and maintain a customer service-oriented environment with all teams, address patient complaints/concerns as they arise and escalates to director when appropriate
Understands and articulates process for policy and procedure initiation and review, following through on revisions in a timely manner
Establishes systems to maintain the highest customer service standards throughout the practice.
Collaborates with centralized New Patient Services (NPS) and Marketing teams to ensure best practices for lead management and follow-up, and develops processes to optimize provider slot utilization and new patient show rates.
Partners with Revenue Cycle Management (RCM) to implement and maintain best practices for front desk operations, including time-of-service collections and collections of past-due balances.
Oversee service authorizations
Assumes authority, accountability, and responsibility for the formal and informal direction of the NPS and front desk teams.
Keep staff informed by using effective communication techniques including staff meetings, newsletters, email, etc.
Other duties as assigned

Benefits

Medical, dental, and vision plans for our full-time employees
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE employee only healthcare coverage option is available.
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays, including one floating holiday
401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account
Health Savings Account (HSA) with regular employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance