Sr. Manager, Patient Experience

Privia Health

3d•Remote

About The Position

The Sr. Patient Experience Manager works with internal stakeholders across teams supporting the work of patient marketing, experience and engagement initiatives across markets. This individual is responsible for leading Privia Health’s programs that help our practices understand Medicare and patient experience initiatives and support. This role also helps lead our Marketing and education efforts related to products and services such as our myPrivia mobile app, Privia Care Partners, Amalgam/AI initiatives, Clinical Research and Virtual Health. This role will work closely with the Patient Marketing, Performance Management, Quality/Value-Based Care, and other teams, both at local and national level, to engage and educate patients and providers around related initiatives.

Requirements

Bachelor’s degree preferred or commensurate level of experience
3+ years experience working in Patient Communications, Experience or related role
Healthcare experience required; experience understanding and explaining all parts of Medicare
Strong knowledge of data analysis
Must comply with HIPAA rules and regulations

Responsibilities

Develops and leads strategy for Medicare enrollment, both the Annual Enrollment Period (AEP) and for patients aging into Medicare
Creation and implementation of training and development programs for teams and practices related to patient experience, including webinars and in-office materials
Collaborates with partner broker(s) to support patients interested in learning more about their coverage options
Collaborates with payers on co-branded marketing campaigns, e.g. direct mail, email, digital marketing
Supports the National Quality, CAHPS, and Population health strategy through Marketing and education support
Develops action plans with market teams and target practices to engage patients within the office
Reviews and analyzes patient engagement, attribution, and enrollment data to identify opportunities; Use of data and analytics to build KPIs and set that incentivize teams and drive business goals
Collaborates with Patient Marketing to develop direct outreach campaigns, via email/text/phone/web
Manages new product requests related to patient engagement/experience
Supports Project GATA and related attribution efforts
Key stakeholder for large projects (Falcon, Lone Star, Cornerstone), athena Council, payer initiatives, PFAC, PE training program
Manages engagement tactics: Amalgam, AI vendors, etc; onsite/event support related to patient initiatives)
other duties as assigned