IT Sr. Manager, Product Management – Patient Experience

Johnson & Johnson Innovative Medicine • Hopewell Township, NJ

3d • Onsite

About The Position

The IT Sr. Manager, Product Management – Patient Experience is responsible for leading the strategy, development, and ongoing management of CRM and digital capabilities that enable seamless, patient-centered experiences across Patient Support Programs. This role owns the evolution and operational performance of core Patient Experience platforms (e.g., Janssen CarePath), ensuring solutions are scalable, compliant, and aligned with business priorities. As a key partner to business and technology stakeholders, this role translates patient, provider, and operational needs into high-impact digital solutions that improve access, engagement, and outcomes across the patient journey.

Requirements

• Bachelor’s degree in a technical, healthcare, or business discipline required
• 6+ years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms
• Proven experience developing, launching, and iterating digital solutions, including familiarity with journey mapping, UX design, data analytics, and technology implementation
• Experience with cloud-based solutions supporting Patient Support Programs, call center technologies, patient or field CRM platforms
• Experience working in regulated healthcare environments with a strong understanding of HIPAA and patient data privacy requirements
• Exceptional stakeholder management and executive communication skills, with the ability to translate complex technical concepts into actionable business outcomes

Nice To Haves

• Advanced degree preferred
• Exposure to pharmacy systems, EHRs, practice management, medical billing, or e-prescribing ecosystems
• Experience leading change management and adoption programs within digital or data transformation initiatives

Responsibilities

• Define and communicate a compelling technical product vision focused on improving patient experience and engagement
• Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes
• Oversee the full lifecycle of technical product capabilities, from ideation through continuous improvement
• Own the current Patient Experience platform (e.g., Janssen CarePath), ensuring ongoing enhancements, stability, scalability, and alignment to future-state digital strategy
• Establish and govern the change request (CR) intake, prioritization, and delivery process, ensuring alignment with business priorities, patient impact, and enterprise standards
• Identify and drive opportunities to streamline care pathways, improve communication, and reduce friction across the patient journey
• Partner closely with PECS Business Product Owners (BPOs) to co-create solutions that address unmet patient and provider needs while aligning to strategic priorities and compliance requirements
• Collaborate across cross-functional technology teams (e.g., TPOs, TPMs, Engineering, QA) to ensure alignment and successful delivery
• Lead Agile product execution, including backlog management, feature prioritization, sprint planning, and delivery ceremonies
• Ensure timely, high-quality releases that meet enterprise standards and business expectations
• Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements
• Monitor Agile delivery metrics (e.g., velocity, predictability, backlog health, and quality) to drive transparency and execution discipline
• Use data-driven insights—including delivery metrics, defect trends, and customer feedback—to continuously improve product quality, release performance, and team effectiveness
• Build and manage strategic relationships with technology vendors and partners to maximize platform value, service quality, and delivery performance
• Foster a culture of empathy, equity, and inclusion across teams focused on patient experience
• Promote collaboration, accountability, and continuous learning to enable high-performing teams and sustained innovation

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager