Sr. Manager Partnerships Business Operations

Crocs, Inc.•Westminster, CO

3d•$130,000 - $140,000•Hybrid

About The Position

The Sr Manager, Partnerships Business Operations at Crocs Inc., will be part of the Global Product Operations team leading cross functional operational execution across our brand partnerships and licensing portfolio. This position will provide process rigor and drive cross-functional clarity and adherence to unique licensed contractual and launch requirements. You will operationalize the Partnerships business strategy across functions through education and process governance to launch in strict alignment with partner agreements, brand standards, and confidentiality protocols. To succeed in this role, you have a strong executive presence, a comprehensive understanding of the end-to-end retail business, and are energized by aligning functions and driving continuous improvement.

Requirements

Bachelor’s degree or equivalent experience in business, Supply Chain or related degree with expertise in Product Creation, Retail and Management
8+ years of dynamic operations and/or strategy experience with an apparel/footwear manufacturer or retailer, ideally working in a high-growth organization. Licensed experience preferred.
Shown executive presence is a must, serving as a bridge across creative, technical and analytical teams with the ability to collaborate across a senior leadership team.
Deep knowledge of product to market process and end-to-end product operations
Prior experience working for a highly matrixed global company with strong leadership and teamwork skills to facilitate work across multiple functions
Ability to find the root cause of issues and objectively find the best solutions
Ability to build constructive and significant relationships across all levels of collaborators
Excellent communication skills and an ability to explain, articulate, and document concepts and business processes
3+ years leading with curiosity and ability to think creatively
Ability to navigate ambiguity and complexity while connecting the dots holistically across functions
Proficient in Microsoft Office Suite, including demonstrated ability to create presentations in PowerPoint, analyze data in Excel, and effectively use Outlook and Word to support daily business operations.

Nice To Haves

Licensed experience preferred.

Responsibilities

Serve as the primary operational liaison for all licensing agreements, supporting full adherence to contractual obligations across product, marketing, and commercial processes
Collaborate with Senior Licensing Manager to develop and maintain a centralized system for tracking key license terms, approval workflows, and expiration timelines.
Partner with Legal to support enforcement of NDAs, IP protections, and confidentiality clauses across all touchpoints.
Hold the business and partners accountable to timelines in support of successful and contractually compliant product launches
Establish process to monitor contractually required approvals and a path for resolving customer concerns or delays that minimize risk to the business and partnership
Work closely with Product Leadership to drive and complete the product vision. Elevate any concerns about business strategy or contracts early and often to enable timely solutions.
Educate, train, and audit cross-functional partners on licensed business process
Drive cross-functional licensed compliance including governance, monitoring, post-booking reviews, pull-forward parameters, digital process enhancements, royalties management etc
Monitor sales ordering, inventory blocks, assortment governance, and data/systems accuracy and asset protection
Collaborate with Marketing, Sales, and Commercial teams to ensure licensed products are launched in accordance with partner expectations and market strategies
Monitor embargoes, exclusivity windows, and co-branded marketing campaigns to reduce missteps and eliminate the risk of leaks
Implement and monitor protocols to prevent leaks of unreleased products or confidential partner information
Analyze critical systems and business processes to create a strategic and repeatable approach to asset management, royalties process, and contractual obligations
Conduct regular audits and training to reinforce compliance with internal and external confidentiality standards
Responsible for ensuring alignment, process adherence, and effective communication connecting Product & Merchandising with Marketing, Planning, Legal, GTM Ops, IT, Commercial, and Operational teams as point of contact for licensed business strategy execution
Identify and adjust gaps in communication across all functions responsible for bringing licensed product to market aligned to contractual agreements and business goals
Collaborate with cross-functional leaders to find opportunities for process improvement, implement new business processes, mitigate asset leaks, and create and report critical metrics
Lead regular check-ins with license partners to review performance, resolve issues, and align on future initiatives